SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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this bundle has made getting ready each morning an absolute breeze, love how everything just seamlessly fits together 😊
The biggest improvement for me is how much mental energy it saves. I already know what I’m wearing most days, which makes mornings smoother. Some of the advice felt like common sense, but having it all organized in one place made a big difference.
I can't recommend this enough. It's streamlined my closet and helped me discover new combinations I wouldn't have thought of before.
this guide has really upped my fashion game. easy-to-follow checklists and tips that work - big thumbs up from me 🙌
I've been using this for a week now, can't believe how much time it saves me each morning. Plus my outfits look better than ever.
i've always struggled with fashion but not anymore thanks to this handy little tool. its made getting ready so much easier plus i feel like im finally expressing myself through my clothes 😊
This is such an amazing tool for effortless style! The checklists help keep me organized, while the guides inspire new outfit ideas. Plus, everything is digital which means I can access it anytime, anywhere.
The best part about this digital download? It makes getting dressed fun again! With its simple-to-follow checklists, I'm always ready for whatever comes my way!
The best part about these guides? They're easy to understand and follow. Now, I pick out outfits without second guessing myself!
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The weekly outfit planning section alone was worth it. It helped me create combinations I wouldn’t have thought of before. I do think you need to commit to using the system for it to work fully, but that’s expected. It’s not magic—it’s a tool—but it’s a really helpful one.
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this guide has totally changed how I approach getting dressed in the morning. no more stress, just chic style!
I've tried other styling guides before but nothing compares to this one! It's comprehensive yet simple, perfect for someone who wants effortless style.
This comprehensive set of guides has been an absolute blessing for me as someone who’s always on-the-go. Now, picking outfits that suit any occasion is as simple as pie!
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These checklists are amazing – they’ve taken the guesswork out of getting dressed each day. Plus, they're digital so I always have them on hand when needed. 💁♀️📱
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I liked that everything was broken down into manageable steps instead of vague advice. It helped me actually take action instead of just reading. Some parts I skimmed because they weren’t as relevant to my lifestyle, but there was still plenty of value overall.