SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit is the best thing I’ve ever found for my confidence! It’s like having a personal mentor guiding me through each day. The simple, actionable steps are so easy to implement. I’ve already noticed a shift in how I carry myself in meetings. So grateful!
Empowering and practical!
Gave me useful confidence-building tools, but could be more engaging.
There’s something really special about this bundle. It doesn’t just tell you what to do—it shows you how to do it. The “Rebuild & Rise” guide really resonated with me, and I’m proud of the steps I’ve taken so far. This is more than just advice, it’s transformation!
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The Rebuild & Rise guide was a revelation! I’ve gone through some tough times, and this was just the boost I needed. I’m reclaiming my confidence bit by bit, and it feels so empowering.
💖💖💖
Great content, but some advice felt too basic for me.
Couldn't be happier with it.
👍
OMG 😲 This bundle is absolutely AMAZING!!!
Confidence is no longer something I have to fake. I started using this toolkit just a week ago and already feel so much more grounded. It’s amazing how small changes every day have led to big results. So grateful I found this! ✨
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Simple, yet powerful. 💥
The guides are easy to use, but the steps could have more depth. Still, really helpful for daily use.
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I’ve struggled with self-doubt for years, but after starting this program, I feel like I have control over my mindset for the first time. The Quiet Confidence Everywhere guide helped me find my voice without being loud or overbearing. It’s made all the difference!
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Remarkable!
I was hoping for more actionable strategies. It’s good, but lacks depth in some areas for more experienced users.
truly remarkable stuff
Building confidence felt impossible until I tried this. The materials are easy to digest, and I loved how each part felt like it was designed with me in mind. My self-esteem is finally on the rise!