SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These resources helped me take small but significant steps towards better self-esteem. I loved how each part gave me the tools I needed to continue growing. Highly recommend to anyone who wants to feel like they can take on the world!
Wow, this toolkit is like a confidence espresso shot! I used to be as shy as a wallflower at prom. Now? I'm the one asking everyone else to dance! 💃🎉
🌟🧠
Imagine being able to walk into any room and own it. That's what this bundle did for me. It didn't just build my self-confidence, it built me an empire of self-assuredness!
I liked the Quiet Confidence guide, but some sections felt a bit too long. Otherwise, great resource for self-esteem.
useful
So glad I bought this!
My shyness has left the chat.
I’m so much more confident now than I’ve ever been! The action steps are simple, but they have created a huge shift in my mindset. I now believe in myself in ways I didn’t before.
I'm so glad I bought this! From the first day, I felt more confident with each task I completed. The checklist is super helpful for keeping me on track and motivated. Honestly, I can’t wait to keep using this and see where it takes me! 😄
fine
I never thought I’d see myself walking into rooms with the confidence I have now! The actionable steps are so straightforward and I love how they help me track progress. It’s exactly what I needed to stop second-guessing myself.
Confidence boost in every step!
The tools are so easy to use that even my grandma could figure them out – she’s now more assertive when playing bingo!
Simple, effective, and empowering! 💥
You know that feeling when you find money in your old jeans? This toolkit gives you that same rush - but with confidence instead of coins!
😍
This toolkit has been pretty useful for building confidence, but I wish the "Rebuild & Rise" guide had more examples. Sometimes the steps felt too vague. Still, I appreciate the clear structure and find the checklist really motivating for daily practices.
his toolkit is exactly what I needed. I’ve always struggled with feeling good enough, but these guides have helped me learn how to love and appreciate myself. No more feeling like an imposter!
Honestly, who needs therapy when you have these tools? They turned my inner critic into an inner cheerleader 📣 Let's go team Me!
So helpful! Confidence is skyrocketing! 💖
This isn't just some cookie-cutter approach; each tool feels tailor-made for real-life situations. It's like they read my diary or something (in a non-creepy way) 😅
Absolutely love this resource!
I’ve been looking for something like this forever! The “Confident You” guide really helped me unpack my negative self-talk, and now I’m building on that every day. It’s such a positive experience!
I found the exercises in the toolkit to be great for daily practice, but a couple of the steps felt overly basic. While I appreciate the clarity and simplicity, I was hoping for a bit more depth. That said, it definitely helped me feel more confident day-to-day, so I’m still happy with it!