SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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This toolkit has truly helped me to embrace myself fully. The practical exercises are easy to implement and have made a significant difference in my day-to-day life 🌟
This bundle has really helped me to feel more comfortable in social situations. I can't recommend it enough!
Very helpful, but needs more exercises
I've been using this toolkit for a few weeks now, and I'm noticing real improvements in my confidence. It's like having a personal coach guiding me towards self-love and empowerment!
I was initially skeptical about the effectiveness of a digital toolkit, but I have been pleasantly surprised. The Self-Esteem Elevation Toolkit has provided me with practical exercises that are easy to implement in my daily routine. Whether it's navigating social situations or simply improving my body image, this resource has proved invaluable. It’s like having a personal coach guiding you towards self-love and empowerment! The Sociable Spark guide is particularly helpful in developing social confidence and creating meaningful connections.
The calm confidence with AI section of the toolkit was eye-opening - never thought technology could help build inner peace and assurance like that
ok
recommend
Feeling much better about myself after using this bundle, especially during social interactions where I used to struggle with confidence issues
I appreciate the holistic approach taken by this toolkit. It targets multiple facets of personal growth, not just one
Absolutely loving the calm confidence with AI section- unique insights indeed!
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recommend
The Self-Esteem Elevation Toolkit provides an excellent balance between theory and practice - each guide comes packed with actionable advice that you can implement right away while also providing useful background information on why certain strategies work. It’s like having a personal coach guiding you towards better mental well-being!
Each part of this bundle targets different aspects of personal growth – exactly what I was looking for
Impressive
helpful
the 10 powerful ways booklet? game changing stuff right there without being too overwhelming or complicated
i love the sociable spark guide! it's helped me feel more at ease in social situations which used to make me super nervous.
Finally found something that actually helps elevate my self-esteem without making things too complicated or overwhelming.
This toolkit has proven invaluable in helping me navigate through some tough times recently. It's not just about boosting self-esteem - it covers everything from social interactions to embracing your own body positivity which I think is fantastic! Plus, having all these resources digitally means that help is literally at my fingertips whenever I need it
Impressive
After struggling with low self-confidence for years, this toolkit has been a breath of fresh air. It's not just about boosting your confidence either, it also helps you make meaningful connections which have improved both my personal and professional life significantly. Plus, having access to these resources digitally means that help is always at hand whenever I need it
The body confidence checklist is amazing - it's helping me appreciate my body more each day. Also, the overall approach of this kit is very holistic which I really appreciate