SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a complete system not just a guide
This bundle was perfect for me as a complete beginner to share market investing. The guide helped me build a strong foundation, explaining the essentials in easy-to-understand terms. The checklist was my go-to tool to make sure I didn’t miss any steps along the way. I also loved how the eBook introduced me to more complex strategies in a way that didn’t overwhelm me. Now I feel like I have the knowledge and tools to start investing with confidence. If you’re new to the stock market and don’t know where to start, this bundle is exactly what you need!
As a newbie, this bundle is fantastic for getting started, and the eBook makes everything seem approachable. However, I felt that the strategies outlined were too basic for someone hoping to make more substantial gains quickly. Would love to see more advanced content or real-world examples.
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Your Share Market Starter Checklist from this kit ensures you won't miss anything important - love it!
Loved the eBook, it broke down complex topics into digestible content. Great for newbies!
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Finally found tools that give me confidence to start investing in shares.
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The guide and checklist are clear, though I would have preferred more on advanced strategies for growth. Still, a great starting point
i'm new to investing but feel confident after using these tools.
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If you're new at investing then you need this kit...it's got all the tools needed plus some expert insights too 😊
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broke down investing in simple terms
Investing made simple! This bundle is full of actionable advice.👍
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This digital bundle has been great for learning about investing in shares. The guides break down complicated topics so they're easy to understand - just what I needed!
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