SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was always intimidated by the idea of investing in shares until I found these resources. Now, I feel like I can actually do this with confidence.
Gave a thorough understanding of share market basics and beyond
Just got my hands on this starter pack. It's packed with useful guides, eBooks and checklists that make investing less intimidating for beginners like me. The step-by-step instructions are clear and easy to follow. Loving it so far!
Loved the step-by-step guidance provided in this bundle.
helpful
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Never thought I'd say this but...investing seems fun now thanks to these resources 😊
started investing confidently after using these resources 😎
Wasn’t sure how or where to begin with share trading but thanks to these tools i’m now well on my way 😎
I've always wanted to invest but didn't know where or how to start... until I found these resources! They offer simple steps making it easy even for complete novices like myself.
The detailed guides were super helpful, especially 'Your First Steps into Share Trading'. Highly recommend if you're looking to refine your knowledge of shares.
This starter pack was a great way to get a handle on share market basics. It took the overwhelming info out there and gave me a clear, easy path. The eBooks were especially good at explaining the ins and outs without feeling like a textbook. I recommend this to anyone just starting out!
The 10-in-1 bundle has everything you need to understand trading basics. Loving it so far!
eBooks are very informative.
Worth every penny.
this bundle is perfect for beginners like me.
Absolutely love the checklists.
Pretty good overall! The checklists are amazing, keeping me on track with my learning. I love that the guides are straightforward and simple. However, the eBooks didn’t provide as much detail as I expected. They are great for beginners, but might not be deep enough for some users.
The value in this bundle is incredible! So many comprehensive resources packed into one affordable price point - definitely recommended for anyone starting out with shares
This starter pack provided exactly what I needed: Confidence in Investing! Now I can navigate through my investment journey without fear of getting lost along the way
navigating investment journey became so much easier!
A comprehensive bundle, great for beginners like me.
If you're new to the world of share market investing like me, you'll love this starter pack! It's really helped clarify things for me.
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