SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This digital bundle is amazing! It's helping me gain a thorough understanding of the share market. Can't wait to start investing confidently!
a well-rounded approach to share market investing.
Made me confident about investing in shares. Highly recommend!
I'm loving this starter pack. It offers step-by-step guidance which makes navigating through the complex world of shares much simpler. Highly recommended for newbies like me 😊
Absolutely worth every penny! This starter pack has everything you need to know about investing. Great for newbies who want confidence in their trades.
I've been wanting to start investing in shares but didn't know where to start. This bundle is just what I needed - comprehensive learning resources and step-by-step guidance!
This has been a fantastic resource for me as a beginner. The eBooks were straightforward, no jargon, just the essentials. I also liked how the guides go from basic to more advanced concepts. Felt like a perfect learning curve. Totally helped me feel ready to invest!
Just got this bundle and it's already helping me understand the share market better! The step-by-step guidance is a lifesaver for beginners like me.
worth every penny, comprehensive learning at its best.
Absolutely loving these resources! Comprehensive yet straightforward enough even for those who don’t have any background in finance or investment
As a beginner, this digital bundle has been invaluable in helping me understand how the share market works. Definitely worth buying if you're new to all this!
Packed with invaluable info for beginners looking to get started in shares - highly recommend!
As a complete newbie, this pack was perfect. It broke everything down into manageable parts. The beginner’s success checklist was so helpful, I felt I had a solid plan. Also, the eBooks explained things at my pace without being too technical. I'm learning so much!
I used to be clueless about stock markets but not anymore! This kit gave me confidence in investing, I'm now ready to dive into the world of stocks.
It was so helpful to have everything in one place. The guides and checklists simplified the complex stuff and gave me real steps to follow. I wasn’t feeling lost anymore, and I could actually see my progress. Highly recommend for beginners who want to make their first investments confidently!
The practical strategies in these guides have helped refine my approach towards investments. Definitely worth every penny!
Absolutely loved this! I'm a complete beginner and had no idea where to start. The “share market basics” guide was the perfect introduction. I also liked how the checklists guided me through the whole process, so I never felt unsure. Fantastic bundle!
This pack made my investment journey less intimidating!
ok
I was initially overwhelmed with investing but this pack changed that completely. Now I feel confident enough making decisions thanks to these resources!
Helpful, but the eBooks could go deeper.
I’m so glad I came across this bundle. It has everything for beginners to get started with share market investing. I loved how easy the guides made everything to understand, and the checklists were great to keep me organized. If you're new, this is the pack for you!
The checklists are a lifesaver, kept me organized and focused.
Definitely a time-saver! With these checklists, there’s no guessing game involved which makes things so much simpler when starting out with trading
checklists are super helpful and time-saving.