SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this toolkit! As a first-time dog adopter, I was feeling a little overwhelmed at first. There’s so much to think about, from welcoming your new pet home to understanding their behavior. But this guide made everything so much easier! The step-by-step advice is simple, clear, and perfectly tailored for new pet parents like me. I especially appreciated how the guide emphasized the importance of understanding my dog’s temperament—this made such a difference in how I connected with my new pup. 😊 The toolkit also has a fantastic section on adopting older dogs, which was really helpful because I adopted a senior dog. The health tips and behavioral advice gave me a much better understanding of what to expect and how to care for my dog’s specific needs. The best part? I can download the toolkit and access it anytime, which has been incredibly useful. Whether I'm at home or out on a walk, I can quickly check any advice I need. Overall, this toolkit has made the whole adoption process much less stressful. I feel confident in my ability to give my new dog a loving home. Highly recommend it to anyone adopting a dog—whether it’s your first or not! 🐾
This toolkit made adopting our shelter dog so much easier. It's packed full of useful tips and tricks.
wow
💙💙💙
I've been blown away by this toolkit's comprehensiveness! From detailed guides to handy checklists, it's got everything covered. It’s like having a personal guide through the adoption maze - couldn't be more grateful for finding this resource.
Great for new adopters! Could’ve included more in-depth behavioral advice though.
OK
Adopting a shelter dog? You need this toolkit! It has everything to make the process smooth and stress-free.
Whether you're adopting a puppy or an older dog, this toolkit covers all the bases. The tips for understanding dog temperaments really helped me bond with my new pet quickly.
The guides are easy to understand and really helpful!
helpful
Adopting a pet seemed like climbing Everest, but not anymore! This toolkit has made the process so much simpler. The eBooks are filled with practical advice and tips that have eased all my worries about adoption. A must-have for any potential pet parent!
A good starting point for first-time dog parents! However, I expected more advice on older dogs. Still, very useful! 🐾
🤩🙌
I’m a first-time dog parent and this was perfect. It had just the right amount of info without being overwhelming. My dog is settling in beautifully, and I feel more confident in my role as his new best friend!
So glad I downloaded this! The information is so clear, and I love that I can refer to it whenever I need a quick refresher. My dog is getting along so well with us now, thanks to these tips.
This is just what I needed for my new fur baby from the shelter! So many great tips in one place.
Just what I needed! The guides are super detailed and the eBooks provide valuable insights into pet adoption. A great resource!
helpful, but lacks images
The eBooks in this bundle were super informative. They helped me understand my adopted pup better.
💕
I’m so happy with this toolkit! The tips for senior dogs made such a difference in understanding my older pup’s needs. It’s all so accessible, especially with the downloadable format. Super easy to follow too!
A must-have for any first-time adopter like myself. Made the whole experience less daunting!
I've always dreamed of adopting a pet but the thought of navigating through the process was overwhelming. The guides are incredibly detailed, breaking down every step in a way that's easy to understand and follow. Then there are the eBooks which offer such insightful advice on various aspects of adoption, making me feel much more confident about my decision. And let’s not forget about those checklists - they're nothing short of brilliant! They ensure I don't miss out on any crucial steps during the adoption journey, taking away so much stress for me. It feels like this bundle was created with all potential pet parents in mind, addressing our fears and uncertainties while providing practical solutions. So if you're considering bringing home a furry friend but feeling daunted by what lies ahead, do yourself a favor and get your hands on this toolkit. You won’t regret it!
I adopted an older dog, and this toolkit made everything so much easier. The advice about senior dog health was so spot-on, and my pup is thriving because of it.