SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Finally, a guide that covers it all! From trends to timeless styles, this bundle has helped me step up my shoe game. Now I always know what shoes to wear🙌🙌🙌🙌🙌
no more shoe confusion for me, this guide makes it easy to choose the right pair every time.
This bundle is a comprehensive guide to all things shoes! It's incredibly user-friendly and offers so much value. From the Ultimate Guide to Shoe Types and Trends, I've learned about different shoe types that should be in my wardrobe. The One Pair to Rule Them All guide has made dressing up simpler and more stylish for me. This resource isn't just generic advice - it's practical, actionable tips that work for every lifestyle.
This is the ultimate digital guide for all things shoes! It's packed with expertly crafted resources and easy-to-follow guides. My feet are always dressed to impress now.
Great guides, but too many lists
necessary
I am impressed with this product! It covers everything from trends to timeless styles, ensuring I'm always dressed to impress. The checklists are easy-to-follow and have helped me style any shoe for different occasions and moods. My favorite part is the Capsule Wardrobe Shoe List - it helps minimize closet chaos by building a shoe collection that pairs effortlessly with every outfit.
This bundle is amazing! The guides are super helpful and easy to follow. My shoe game has definitely leveled up since getting this.
As someone who's always had a love for shoes, I was excited to get my hands on this bundle. And let me tell you, it didn't disappoint! The guides are so well-put together and cover everything from trends to timeless styles. It's really taken the guesswork out of what shoes to wear with different outfits. Plus, the checklists have been super handy in making sure my collection is up-to-date and stylish.
satisfying
I was always struggling with what shoes to wear but not anymore thanks to these guides. They're practical and cover all types of footwear trends!
this heels checklist? yes please! it keeps me fashionable without any effort 😊
no more wondering about what shoes go with which outfit - this bundle sorted everything out for me!
Absolutely love how comprehensive yet user-friendly these guides are – from sneakers that play nice with everything, boots styling tips... it's all here!
awesome
The boots guide in this bundle is amazing. It showed me how one pair of boots can work with almost anything in my wardrobe.
No more second-guessing my outfits in the morning, these resources have made dressing up simpler and stylish!
This resource is just perfect: practical advice, valuable tips, actionable steps...it's got everything you need when it comes to shoes!
This bundle really helped me organize my shoe collection! I’m a minimalist and was struggling to find the perfect pair for every occasion. The capsule wardrobe section was especially useful. However, I wish the guide included more images for some of the shoe types; it would’ve made the styling tips easier to follow. Overall, this guide is a must-have for anyone trying to simplify their wardrobe while staying stylish
Impressive
This bundle is a lifesaver! 👌👌👌It's got everything you need to know about shoes. I've learned so much and my closet has never looked better.
the one-pair summer sandal strategy was a revelation! i can't believe how much easier it made choosing sandals
recommend
ok