SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just downloaded this digital bundle and I'm blown away by the simplicity! Who knew you could create such comforting meals with just five ingredients? It's perfect for busy weeknights when time is of the essence. Can't wait to try all these recipes.
Vegan options are hearty and satisfying...yum!
❤️
Love this pack, it's perfect for busy weeknights. Five-ingredient meals are a godsend!
Five-ingredient meals? Time and money saver!
Made the roasted chicken recipe last night and wow, perfection 👌 Seriously so good.
I've been using this digital bundle for a week now and I must say, it's made my evenings so much easier. With its focus on five-ingredient comfort meals, I can whip up something delicious in no time at all. No more stressing about what to make for dinner!
This bundle is a comfort food dream.
The vegan options in here are fantastic. So hearty and satisfying!
Really appreciate the simplicity of these recipes. No more stress about what to make for dinner
I used to dread making chicken thighs, but not anymore. This guide has simplified it down to an art form—perfectly roasted every single time. So excited about my newfound cooking skills!
Straightforward recipes with big flavor payoff - wow!
As someone who's recently turned vegan, finding hearty and satisfying meals has been a challenge. But with the Cozy Vegan One-Pot Dinners guide included in this pack, I'm enjoying warm and comforting dinners without any hassle.
🔥🔥🔥
Roasted chicken recipe: simple yet effective.
I'm new to cooking and found this super easy to follow. Great for beginners like me.
This bundle is fantastic for anyone looking to streamline their evening routine without sacrificing flavor or nutrition. As a seasoned home cook, even I found some new tricks up its sleeve.
Easy concept, but flavors felt slightly muted.
The vegan-friendly options in this pack are a dream come true! Finally, plant-based comfort food that doesn't compromise on taste or satisfaction. The one-pot dinner recipes make cleanup so easy too!
I'm not usually one for cooking, but these guides have made me feel like a pro in the kitchen. I followed the guide on roasting chicken thighs and they came out perfectly!
Tried a couple of the one-pot dinners already...so cozy and comforting after a long day.
The perfectly roasted chicken recipe is truly amazing! It’s simple but effective - every time I’ve tried it, the result was succulent chicken thighs that were a hit with everyone at home. This alone makes the bundle worth getting!
No more stressful meal prep, thank goodness.
This 3-in-1 pack has become an essential part of our family meal planning routine. The variety of recipes means there’s always something new to try each night – from quick vegan dishes to classic comfort food.
This digital companion is perfect for beginners in the kitchen like me. I'm learning so much!