SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Been crushing every workout since I started following their kickstart gym routine checklist.💪
I’ve been looking for a gym routine that’s simple yet effective, and this pack delivers exactly that. I’ve tried other programs in the past, but they always felt too complicated or didn’t keep me motivated enough. This one is different. The structure is straightforward, and I love that it comes with both a home gym setup guide and a routine checklist. It helps me stay organized and focused throughout the week. Plus, the motivational tips really help me push through on days when I’d rather skip a workout. I’ve already started seeing some muscle definition and strength gains, and it’s only been a few weeks.
Love the motivation boost!
Makes working out less overwhelming.
No more guesswork in the gym, just results!
I'm a beginner in the gym scene, but this bundle has made my journey so much easier. It's perfect for building strength without any guesswork.
As a fitness enthusiast who was stuck in a rut, I found new inspiration with these resources. My routine feels fresh again!
Love this pack, it's really helped me stay motivated!
Love the home gym guide! Keeps me motivated and strong.
This bundle is a lifesaver for beginners like me, the step-by-step checklists are so practical!
I’ve always known I needed structure in my training, but I didn’t know where to get it. The "Gym Gameplan Checklist" is exactly what I needed to stay on track. It’s like having a personal coach telling me what to do each day, but without the expensive fees. The best part is how simple it is to follow. The step-by-step checklist breaks things down into small, manageable tasks, which makes staying consistent so much easier.
Motivation was always hard for me until I got this bundle. Now I look forward to every workout session at home.
A perfect tool for consistent progress in strength training.
Each guide in this bundle is so easy to follow; I've made real progress because of them!
Just started using this digital pack and it's already making a difference! The home gym blueprint is super helpful for setting up my workout space. 💪
The checklists in this pack are amazing - they keep me on track and focused during every workout.
The 'Stronger Starts Here' guide was perfect when starting out at the gym. Definitely recommend if you're new to working out!
Finally, a gym routine that works.
If you're new to the fitness world like me, then this pack is a lifesaver! Clear direction + practical tools = success💪
The checklists in this bundle have made my workouts so organized. Crushing it every time now!
Perfect tool for crushing workout goals step by step...
This isn't just about working out hard - it's about working out smart. The guides have helped me form lasting habits that make all the difference!
If you're looking to build strength without guesswork, this is your solution! Each guide provides clear direction so you never feel overwhelmed.
Just started using this pack and already seeing results! The home gym blueprint is a lifesaver, it's like having my own personal trainer. 💪
Good structure, but needs more advanced routines.