SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this skincare pack! It's made my routine so much easier and my skin has never looked better. Highly recommend for anyone wanting to simplify their skincare regime 💕
i gotta tell ya i was skeptical about this pack at first i mean how much can really be simplified in skincare? boy was i wrong 😅! after going through the secrets pack, it's clear as day that we are often overdoing things when it comes to our skin care routines unnecessarily spending too much time energy and money on stuff we don’t need now my routine is quick easy effective thanks to these guides plus they’re totally unbiased no pushing of certain brands or products which is refreshing 👏💯.
Finally, a routine that's fuss-free.
Finally, a skincare routine that doesn't take hours. My skin feels amazing and the steps are super easy to skip if needed.
As a busy professional, I've always struggled to find the time for an extensive skincare routine. This pack was just what I needed! It simplifies everything and makes it so much easier to take care of my skin. The secrets revealed in this bundle are absolutely mind-blowing - they save me so much time without compromising on results. My skin has never looked or felt better! Plus, knowing which steps I can skip is such a bonus. No more wasting money on unnecessary products. All in all, this is truly one of the best investments I've made for my skin's health and beauty.
I've never had a skin care routine this simple and effective. My skin is glowing, feels softer and looks healthier! 🌟
No more confusion! These secrets make my routine simple yet effective.
What an amazing bundle! I've always been a bit overwhelmed when it comes to skincare, but this pack has truly simplified the process for me. The step-by-step guide is super easy to follow and I love how it tells you what steps are unnecessary. This product doesn't just give a generic routine either - it actually explains why each step is important and how it benefits your skin. Plus, I'm seeing real results! My skin feels healthier and looks clearer than ever before. The best part? It's all natural ingredients so no worries about harsh chemicals damaging my skin. A must-have for anyone looking to simplify their skincare routine without sacrificing results!
Skipped steps, still radiant! 🌟
After using this pack, my skin has never felt so good! It's like a magic potion that simplifies the whole skincare process. I'm loving every bit of it. 🌟
I'm all about efficiency and this 3-in-1 bundle delivers just that! It's streamlined my regimen, saving me time without sacrificing the health of my skin. A must-have if you ask me.
This bundle is an absolute lifesaver for someone like me who doesn't have time to follow complicated routines. My skin feels healthier and smoother now.
Finally, a pack that simplifies skincare. 👍
Finally, a skincare routine that's simple yet effective. My skin is glowing! 🌟
This is a must-have for all the busy bees out there! This bundle not only simplifies your skincare steps but also enhances your natural glow. A real time-saver!
Finally, a skincare bundle that's clear and easy to follow! My skin looks healthier than ever. 💖
As someone who tends towards minimalism in all aspects of life, finding this bundle was like striking gold 💛✨! The information provided is concise yet comprehensive, cutting through all the hype around various skincare trends and practices. What struck me most though were the insights into what steps could actually be skipped without compromising results – something I hadn't come across before in other resources. Now armed with knowledge from these guides, my morning ritual feels less cluttered while still delivering radiant results!
No more confusion with skincare steps! Saving time and seeing results 👍
I love this skincare bundle! It's simplified my routine and I've seen a dramatic improvement in my skin. Highly recommend it! 😍👌
Simplified skincare at its best. These secrets are the real deal!
Honestly, i never thought i'd find a skincare system that works for me...until now 😊 this 3-in-1 pack is everything!! not only does it break down the complicated world of skincare into digestible chunks (no pun intended), but also gives advice on what steps can be skipped 🙌 since using these products my skin has improved dramatically – less blemishes, more glowy and overall feeling fresh 👌 plus they're made with natural ingredients which makes me feel good about what im putting on my face 💖
Love how it's made my routine easier and skin healthier, couldn't be happier.
This helped me finally understand what my skin actually needs instead of blindly following trends. Everything is easy to digest and the step-by-step framework is smart. My only tiny frustration is that I had to organize the PDFs myself—I’m just picky about keeping digital files neat. Doesn’t take away from the value, though.
The secrets in this bundle have truly simplified my daily skincare ritual.
i am usually skeptical about such products but this one blew my mind! it's easy to use and does wonders for your skin. you won't regret buying it.