SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve always been a light sleeper, waking up at the smallest sound, but this meditation bundle has given me the deep, uninterrupted rest I’ve been longing for. What I love about it is how easy everything is to implement. The guided meditations are calming, and the action checklists ensure I’m following the best practices for sleep every night. The techniques taught here are simple enough for anyone to incorporate, whether you’ve meditated before or not. I’ve noticed a significant difference in the quality of my sleep and the calmness I feel during the day. No more racing thoughts or waking up in the middle of the night. This kit truly works!
Transformed my nights! 💯🌙
Such an easy process to follow! The checklists make the practice simple and rewarding. I’m waking up feeling more refreshed each day.
No more staring at the ceiling until 3am for me! Can't recommend enough
Deep sleep every night! 😴🌙
So glad I bought this!
Finally found the solution to my restless nights. This kit has made such a difference in my sleep routine.
I love how easy it is to follow. It feels like a mini vacation for my mind before bed. 🌙💖
This bundle really does help you sleep better.
Couldn't be happier with it.
The 5-in-1 bundle offers great value for money. Each component plays an important role in ensuring sound sleep.
This bundle is truly remarkable!
Love the combination of relaxation techniques. The checklists make sure I’m following all the right steps, and it works!
Meditation used to be intimidating but now it's part of my nightly routine thanks to this kit. Sweet dreams here I come!
Total win!
So easy and effective! 🙏💤
i never knew what good sleep felt like until i tried this. it's been a revelation!
This product is simply outstanding! It helps me relax before bed and fall asleep faster.
Relaxing, but could be longer.
Calm and restful nights 😌💫
If you're struggling with insomnia or just poor-quality sleep, don't hesitate - this will help.
🎉🙌
I'm so glad I found this bundle! It's helped me achieve better sleep and overall wellness. 😴
The meditations work, but some of the instructions are a little hard to follow at first. Still, worth it!
Been using this for a week now, already noticing major improvements in both sleep quality and overall mood