SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Used this tool for our family vacation and it was a lifesaver. Made packing so much easier, didn't forget anything! The personalized list was perfect, even had items we hadn't thought of.
What a lifesaver this AI packing bundle has been for our family vacations! It's taken the stress out of packing and we've never forgotten anything important again.
This product is brilliant - not just because it helps with packing lists but because it really understands what families need when they're traveling together. It's intuitive and practical in equal measure 😊
I can’t imagine traveling without this system now! The AI helps organize everything from clothing to gadgets, ensuring we don’t leave anything behind. The best part is that it tailors lists for each family member, which saves so much time! Plus, it learns your preferences as you use it, making each vacation more seamless. My family has gone on multiple trips since we started using it, and we’ve never been more organized.🧳🌴👗
With three kids, packing can be a nightmare but this tool made it a breeze. It created separate lists for each of us based on what we usually need and like - such a time saver!
This bundle has made planning trips so much easier! Everything we needed was on the list, no more last-minute panic shopping.
This AI-powered bundle is amazing! It took into account all of our individual needs and preferences when creating our vacation packing lists. Made preparing for the trip so much easier.
I’m so impressed with how much easier this tool makes planning vacations for the whole family. No more guessing or double-checking if we’ve packed everything—we just follow the list! The system even suggests items we never thought to bring
This thing literally thinks of everything – sunscreen, first aid kit, extra socks...you name it! Now I don't have to worry about forgetting anything ever again 😊.
Just used this AI packing list system for our family trip. It was a lifesaver! No more forgetting essential items, it even suggested stuff we didn't think of ourselves. The kids loved being involved and checking off their own lists too!
🙌👨👩👧👦
No more forgetting essentials on our family getaways.
Even though I've always been organized when planning trips,this tool just takes things up several notches.It's truly amazing how accurately it predicts what we'll need 💯.
We’ve tried many travel hacks, but nothing has worked like this system! The personalized packing lists are fantastic—each family member gets a list tailored to their needs. Plus, it takes into account past trips and weather conditions, making packing feel like a breeze. If you love stress-free vacations, this is a must-have
Helps big time with what to pack for the kids.
Takes all the guesswork out of what to pack for my family. Now I can focus on enjoying our vacation instead of stressing about forgotten items.
Must-have!
We used this for our recent road trip and let me tell you...it was amazing! Not only did it help us pack efficiently but also saved us from those 'I wish we had brought that' moments.
This has changed how we travel as a family 👨👩👧👦 Everything's planned out perfectly, from clothes to toys and toiletries... Nothing gets left behind anymore!
Packing has never been this easy and fun.
The artificial intelligence in this bundle truly understands individual needs. It created detailed lists that were spot-on for each one of us 🎯
This is an awesome tool for families on the go. I love how it adjusts to different vacation types, whether you're hitting the beach or exploring city streets.
Takes the stress out of travel prep😊
Perfect!
Never thought I'd need something like this but wow it's amazing. We had everything we needed without any hassle.