SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This has completely transformed my weekly routine. Instead of scrambling at the last minute, I now approach each week with a clear plan and renewed confidence. The smart suggestions are surprisingly accurate and save me so much time
I enjoy how organized everything feels now
This planning system has taken so much pressure off my shoulders. I used to dread the daily “what’s for dinner?” question, but now I have a clear roadmap every week. The intelligent planning feature tailors ideas to our tastes and schedule, which makes it feel customized rather than generic
Organized
wow just wow – didn’t expect that much from a simple purchase but here I am totally impressed by how well everything works together in making my life easier 🙌
I no longer scramble for ideas at the last minute. It’s supportive and easy to use
The included resources are packed with useful insights and practical advice. They’re easy to follow and designed for real-life families, not just ideal situations. The checklists are especially helpful when life gets hectic
This bundle truly delivers on its promise of creating cozy, intentional family dinners. 😊
This product is honestly a godsend! I used to find meal planning stressful and time-consuming but now it's something I actually look forward to thanks to this bundle. The AI planner takes into account all of our dietary needs and preferences while suggesting creative and delicious meals for each day. The included eBooks are full of unique recipes that cater to everyone’s taste buds without requiring hours spent in kitchen; and those checklists – they’ve been absolute game-changers keeping me organized & efficient throughout whole process!
Dinner time now feels like a highlight of our day rather than a stress point. We’re trying new meals and sitting down together more often. That sense of connection has been invaluable
Comforting
Since using it, I feel more organized and confident in the kitchen. Our meals are more varied, and the entire family seems more excited about dinner time. It has brought a sense of warmth and structure that I didn’t realize we were missing
This bundle has improved our weekly rhythm
This system brought structure and calm back into our evenings. The planning tool feels personal and adaptable, and the checklists are incredibly helpful for staying organized. It’s reduced stress and made dinner something we look forward to again. 💛
This has made meal planning feel effortless. I used to wing it every week, which led to last-minute takeout and unnecessary grocery runs. Now, I have clarity and direction. The smart suggestions make it easy to build a balanced weekly plan that suits our lifestyle
I’ve saved time, reduced decision fatigue, and even cut down on grocery expenses. It feels like I finally have a system that supports me instead of overwhelming me. The checklists make it easy to stay organized and prepared throughout the week
This has become one of my favorite tools for staying organized and creating meaningful dinner experiences.
Helpful
The supporting materials are beautifully structured. I love how everything is broken down step-by-step, making it approachable even for someone who isn’t naturally organized. The checklists are practical and keep me accountable in a positive way
Our dinners feel more intentional and less rushed. We’ve even started trying themed nights, which has been surprisingly fun. I genuinely look forward to planning now instead of avoiding it
🌟🍽️
It’s rare to find something that reduces stress while adding warmth to family routines, but this does exactly that. 😊
We’ve discovered new favorite meals thanks to this planner. It keeps everything flowing smoothly from prep to serving. 🌟🍲
💛🍲😊
As a working parent, finding time for meal planning was always challenging until I discovered this fantastic tool! It has made an enormous difference not just by saving me valuable time but also improving quality of our meals significantly. The AI Planner does an excellent job at creating balanced menus taking into consideration all personal preferences while minimizing food waste too - truly impressive! On top of that, the invaluable advice found within eBooks along with comprehensive Checklists ensure smooth sailing from start (grocery shopping) to finish (serving dinner). Overall, it's a brilliant product that has brought peace back into my chaotic life.