SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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finally a skincare guide that doesn’t overwhelm me with jargon or pressure me into trends. i love how it focuses on realistic routines for real people like myself.
I've been refining my routine with these guides and they're great for clarity and long-term results 🌟🌟🌟🌟🌟
I've always been overwhelmed by the sea of skincare products and routines available, but this bundle has truly simplified everything for me. The guides are thoughtfully designed to provide clear, realistic guidance that I can actually follow - no more guesswork! It's not just about telling you what to do, it explains why certain steps matter and how they benefit your skin. The focus on consistency rather than chasing trends is refreshing. Plus, the instant digital download means I can revisit these resources anytime.
The hydration guide in this pack is next level. My skin has never felt better!
As someone who's always been overwhelmed by the myriad of skincare products and routines out there, this bundle was a breath of fresh air. It simplifies everything into clear, realistic guidance that I can easily follow. From daily rituals to deeper hydration strategies, it offers practical steps for a skincare routine that fits my lifestyle perfectly. The best part is that it focuses on long-term results rather than fleeting trends.
Great structure, slightly repetitive
Finally, something that cuts through the noise of skincare trends. Love how it focuses on consistency and structure.
Impressive
Satisfying
The hydration guide in this pack has been a lifesaver for my dry skin. My face feels more refreshed and healthier than ever before.
I’m new to skincare but this bundle made everything clear for me. The K-beauty checklist was fun too!
This digital download is perfect for beginners like me who want to understand their skin better without getting lost in information overload.
This bundle has completely changed my approach to skincare. Instead of blindly following trends or getting lost in confusing product descriptions, I now have a structured plan tailored to my needs. The guides are incredibly detailed yet easy-to-understand and they've helped me understand what exactly my skin needs for optimal health and glow.
As someone who loves skincare but often struggles with structuring my routine, this planning bundle has been a revelation. From daily rituals to deeper hydration strategies, it provides practical steps that fit my lifestyle rather than forcing me into rigid regimes. What stood out was its emphasis on mindful skincare decisions over following overwhelming trends – an approach that feels human and sustainable.
The glow-getter routine from this set has become my go-to plan now! Consistency over chaos any day!
My favourite part? It’s digital so I can revisit anytime. Plus, it saves me time by organizing everything into actionable plans.
this bundle is amazing! no fluff or pressure - just practical steps towards healthier-looking skin
A wonderful resource that saves time by organizing useful knowledge into actionable plans – great value for money!
ok
satisfactory
Practical skincare guidance that fits my lifestyle, not the other way around.
No fluff, no fuss, just straightforward advice on daily rituals and deeper hydration strategies that actually work
If you're tired of guessing your way through endless skincare choices then this collection is definitely worth checking out! With its focus on clarity and long-term results instead of generic advice, it provides an ideal roadmap towards achieving glowing hydrated skin. Plus being digital means revisiting anytime becomes super convenient!
This Skincare Planning Bundle is ideal for anyone like myself who wants glowing skin without having to navigate through confusing information or misleading fads. The fact that it's a 5-in-1 resource makes it incredibly value-packed too! My favorite part? The guide on hydration strategies - something so essential yet often overlooked in regular skincare advice.