SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wow just wow...this is such a resourceful tool for all us fashion enthusiasts out there! it’s comprehensive yet simple to use; perfect for those busy days when you need quick styling tips.
A must-have for every chic lady out there! The guides are so insightful, they've really helped me up my fashion game.
i was skeptical at first but wow, the transformation in my wardrobe is incredible! thanks to these guides & checklists, i'm now a trendsetter among my friends 😎
i used to dread picking out outfits in the morning, but not anymore thanks to this gem of a product! easy to use and super helpful 👌
This 10-in-1 bundle is an absolute lifesaver! With its comprehensive fashion guides, it makes dressing up fun and effortless. Plus, the checklists keep you on track - no more fretting over what to wear!
This fashion pack is an absolute treasure trove of style tips and tricks! It's like having a personal stylist at your fingertips 24/7.
this is magic ✨ never knew dressing up could be so easy until i tried out the ideas from these guides. now every day is a runway show for me 😄
This bundle has been such a great help - it's brought out the fashionista in me that I never knew existed.
With this bundle, every outfit feels fresh and stylish. It's become an essential part of my daily routine 👍.
This bundle is amazing! I love how it covers all aspects of fashion and provides practical advice for every situation.
This is such an amazing resource for anyone wanting to step up their fashion game, without spending hours researching styles and trends!
Wow, I'm impressed by the depth of information in these guides! They're incredibly useful for anyone looking to step up their style game 💪💃
The checklists are super handy, I'm finally on top of trends without spending hours researching 🙌.
The checklists included in this bundle are worth their weight in gold! No more second-guessing or forgetting key pieces while shopping - everything is organized perfectly 👌.
The fashion pack was beyond expectations - comprehensive, easy to understand, full of excellent advice. A must-have tool for anyone interested in elevating their style!
A total lifesaver when you're stuck in a fashion rut like I was! These guides & checklists offer fresh inspiration while keeping things realistic & manageable. Great value!
i'm impressed with these fashion guides they're informative without being overwhelming even as someone who's not super into fashion i found them very helpful plus points for convenience too 🙌
This bundle? Absolute lifesaver! Makes getting ready so much easier every day, no more 'I have nothing to wear' moments.
i've always struggled with putting outfits together but not anymore thanks to this amazing pack 😊 now i feel confident stepping out each day.
This 10-in-1 bundle has been such an asset in refining my everyday look. Can't believe how much I've learned - worth every penny!
The value you get from this pack is unbelievable. My confidence has skyrocketed since using it - everyone should have one!
I'm impressed by the depth of knowledge in these guides - from basics to advanced tips, it covers everything you need to know to look your best.
bought this on a whim but now I can't imagine life without it...it's taken all the guesswork out of getting dressed each day 👗👠💄
A must-have for anyone who wants to look stylish without spending hours deciding what to wear. Love it! 💖
this thing is amazing!! never knew how badly i needed it until i got it. seriously, if you’re struggling with your style – just buy this 😉