SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Absolutely loved it, made dealing with cancellations way less frustrating
If you're tired of feeling helpless during flight disruptions, get yourself this digital pack ASAP!! Found myself actually prepared when faced with sudden changes in schedule - that's new and welcome change!
awesome digital bundle, really helped me stay calm during flight disruptions.
Love how it helps stay calm during travel chaos. AI-assisted backup plans are a blessing.
flight delays are less stressful now, thanks to this practical guide.
The checklists are practical and easy to follow, which made a stressful delay feel manageable. Some of the AI recommendations felt slightly technical for non-tech travelers, but overall the guidance was solid and reassuring.
Just downloaded this bundle and wow, it's a breath of fresh air. I'm always on the go for work and disruptions are inevitable. The guides in here have really helped me keep my cool when flights get delayed or cancelled.
Totally impressed by insider strategies on handling cancellations smoothly - no more panic mode!
The best part of this package? How it empowers you! It's not just informative but actionable too, helping you handle disruptions with confidence.
Recommend
Tried other resources before but none as comprehensive as this one. It covers everything from proactive measures to dealing with the aftermath of cancellations effectively.
I travel frequently for work, and this guide gave me a structured way to deal with delays instead of panicking at the gate. The compensation section was especially helpful, though I would have appreciated a few real-world case examples.
The insider strategies offered have been super helpful in navigating through flight cancellations smoothly - no more panic or stress! Plus the tips on how AI can help get compensation for disrupted flights? Gold!
This bundle genuinely helped me stay calm during a cancellation, though I wish the AI tools were explained in simpler terms.
I was skeptical at first but after experiencing a major flight delay recently where I used these guides - I am sold! They helped me stay calm while efficiently managing the situation.
Useful ideas, uneven depth.
Who knew turning travel setbacks into opportunities could be so easy? Great job!
This resource is perfect for anyone who travels frequently like me. It not only informs but empowers you to take immediate action when faced with delays or cancellations.
The checklist is awesome! Keeps you organized even when your flight isn't 🙃
The checklist is super handy for flight disruptions. Always at my fingertips!
This isn't just advice, it's actionable strategies tailored specifically to delays and cancellations - something every frequent traveler needs!
The guide on handling flight delays was super helpful. No more stress!
I've always dreaded flight cancellations but not anymore! This digital package has equipped me with insider strategies to navigate through such situations smoothly without stressing out.
used the checklist, felt super prepared for any disruption.