SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this bundle kept me calm and in control during delays
This bundle helped me feel far more in control when my connecting flight was delayed by three hours. Instead of just waiting around frustrated, I followed the checklist and explored compensation options I didn’t even know existed. The advice feels practical, not generic. My only critique is that some explanations go into more detail than necessary, which made it feel a bit long in places, but overall it delivered real value.
Super helpful in managing unexpected flight disruptions, saved me so much time and stress!
AI-assisted backup plans are a revelation! Saved me so much time and stress.
I love how they've incorporated AI into creating backup travel plans! It's like having your own personal assistant that works instantly to save you time and stress.
The amount of time this bundle has saved me is incredible! No more wasting hours trying to figure out what steps to take when my flight gets delayed or canceled — everything's laid out clearly in one place.
Never knew there were strategies available specifically tailored towards handling airline issues until I stumbled upon these ebooks...it’s made traveling more efficient and less stressful than ever before
Had a cancellation recently, the tips from the guide really came in handy! Navigated through smoothly without any panic thanks to this.
wow
As someone who travels frequently for business purposes, being able to remain calm during unexpected changes in travel plans has made all the difference thanks to this bundle! No longer am i scrambling last minute trying figure out what do next
Used this on my last business trip - made dealing with cancellations way easier.
The AI backup plan concept is smart and genuinely useful when flights change unexpectedly. I liked how it focuses on staying proactive instead of reactive. That said, I think the layout could be slightly more streamlined, as I had to jump between sections to find specific details.
the AI backup plan is a time saver! had instant alternatives when my flight got canceled.
Loved the checklist! Kept me organized and prepared during cancellations.
Just finished going through this digital bundle, and wow! it was a revelation. i've been traveling for work for years now, but the strategies in here are something else. flight disruptions used to be a nightmare, but with these guides and checklists, I feel like I can handle anything.
This digital bundle is a real stress reliever. It helped me stay calm and in control when my flight was delayed. The AI-assisted backup plans saved me time and frustration.
Totally worth it! Increased my chances of getting compensated for delayed flights big time.
What sets this apart from other guides is its focus on actionable advice with real-world applications. Not just theory but practical tips that you can use immediately when disruptions strike...and they do strike often!
One word: fantastic!! This isn't just another generic guide; it’s tailored specifically towards handling delays and cancellations which happens way too often in my line of work 🤷♂️ Definitely a must-have!
The checklists are super handy! Was able to handle a massive delay recently without any panic thanks to these guides. It’s like having a personal assistant helping you navigate through disruptions.
Good structure, though some advice seemed obvious.
This resource is a lifesaver for frequent flyers like me. Learned how AI can maximize chances of getting compensated for delayed flights - brilliant stuff.
With this bundle at hand, I know exactly what steps to take if my flight gets delayed or canceled - no more panicking or wasting time figuring out what to do next!
flight disruptions handled with ease, thanks to AI!
Love how calm I feel when flights get disrupted, thanks to these guides.