SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No more rough, cracked heels for me! This foot care set is amazing; it's gentle yet effective in smoothing out my feet. A must-have in everyone’s self-care routine!
A blissful treat for tired feet 👣
Finally got my hands on this foot care pack, and wow! The transformation is real. My feet are so soft now, I can't stop touching them! 👣👏
This foot care pack is a godsend! My feet are so soft and smooth after using it. It's like walking on clouds 😍 Highly recommend for anyone needing some TLC for their toes.
Let me tell you, this pack of foot care rituals has truly been a revelation. I've always struggled with rough and dry feet, but since using these products, my feet have never felt better. It's like walking on clouds! The pack comes with everything you need for an at-home spa treatment that leaves your feet feeling smooth and refreshed. From the soothing soak to the gentle scrubbing tool and nourishing cream, each item is designed to pamper your tired soles in the most delightful way possible. Not only do they feel great, but they also look healthier than ever before - no more hiding them away in socks! And don't get me started on how relaxing it is to sit down after a long day and give yourself some well-deserved self-care time with these amazing products. They're easy to use too which makes keeping up with regular foot care simple as pie.
Smooth feet, finally! This pack's rituals are a lifesaver. 👣👍
Never thought I'd rave about foot care, but this pack has made my feet feel amazing! It's like walking on clouds. 🌤️
i never thought i'd be writing about foot care but here we are! got this ritual pack as a gift from my partner and boy am i glad she did 🙏🏾 it’s made such a difference in how comfortable i feel when walking or running. following the provided tips was easy peasy even for someone as lazy as me haha 😂 not only do these products make your feet super soft but they also smell amazing which is definitely an added bonus 👍🏽 trust me once you start using them there’s no going back.
I've been using this foot care pack for a couple of weeks now, and I'm so pleased with the results. My feet feel like silk! The products are easy to use and smell fantastic. Highly recommended!
My feet have never been smoother, this kit is an absolute winner! 🙌
Since using this foot care pack, my feet feel like they've been given a new lease on life. So smooth and soft, it's like walking on clouds! 🌤️
i love this product, my feet feel amazing! never thought i would get such results at home. it's easy to use and the results are immediate.
I honestly didn’t expect much, but this turned out to be a really practical little guide set. The steps are simple and easy to follow, and I liked that it explains why each habit helps instead of just listing random tips. My heels already feel smoother after a couple of weeks. The only reason I’m giving 4 stars instead of 5 is because you actually have to stay consistent to see results (which is on me, not the guide). If you stick with it, it works.
this pack is a foot saviour. love it 💕
Being on my feet all day long due to work had left them feeling rough and dry until I found this marvelous product! Now every night after work feels like indulging in luxurious foot therapy right at home 💆♀️ The best part? All components come with simple instructions that anyone can follow easily – no need for expensive salon visits anymore! Plus, the scent is just divine; it lulls me into relaxation mode almost instantly 🥰 If you’re struggling with maintaining softness in your tired soles like I used to then don’t hesitate - get yourself this wonderful kit.
what a relief for my tired feet! the scrub is so refreshing, and the cream leaves them feeling silky smooth. can't recommend enough.
my soles are singing praises, literally!
so impressed with this product, no more hiding my feet anymore. the ritual pack left them feeling baby soft and looking absolutely flawless 👌
loving the results, my feet feel like they're walking on cloud nine.
No more cracked and rough feet thanks to this amazing product. It's easy to use, smells great too. Definitely a keeper in my beauty routine.
Feeling confident with silky smooth feet, thanks to this care ritual pack.
softer skin and a relaxing ritual, what's not to love? 👣❤️
OMG 😍 i can't believe how amazing this foot care set is!! before trying out these rituals i was always hiding my feet because they looked so bad but now i'm showing them off every chance i get 🙌 if you have hard calluses or dry patches on your heels don't worry because this will take care of everything 👏 after using these products consistently for a few weeks there's such an incredible difference in texture 💯 my girlfriend even noticed and she never notices anything haha 😉 seriously though everyone should give these rituals a try because they work wonders 🎉
Unbelievable results, feet feel like silk! 👣
As someone who spends hours standing up each day due to work commitments, taking proper care of my feet became an absolute necessity over time (and trust me when I say that’s easier said than done). But with the help of this particular foot-care regimen – oh boy – do things seem much more manageable now! The soothing effect post-rituals feels heavenly; it's almost therapeutic in nature - rejuvenating tired muscles while simultaneously making them smoother with each use. Plus point? It's not just about the pampering, it actually works to repair and nourish the skin. Now my feet feel softer than ever before, and I can't help but feel a sense of relief every time I slip off my shoes at the end of a long day. This is one self-care routine that’s definitely staying on my list!