SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is hands down the best thing i have done for my feet in years. they're so smooth now, it's unbelievable! plus, it smells amazing too.
This foot care pack is fantastic! No more hiding my feet because of dry skin or calluses - these products have made them look and feel beautiful again.
no more rough patches, simply amazing!
i'm walking on clouds now thanks to these foot care rituals 😊
saw improvement in just a week, it's magic for your feet ✨
The results from this foot care ritual are impressive: no more dry skin or calluses, just baby-soft soles that make me want to dance barefoot all day long!
The ritual pack has become an essential part of my self-care routine. Not only do my feet feel incredibly soft but also rejuvenated after each use.
I've tried many things for my tough old man's feet with no luck, until I found this ritual pack. Now they're as smooth as when I was a young lad.
I've been using this for a month and it's worked wonders on my dry, cracked heels. Now they're as smooth as silk. Can't recommend enough!
best investment in self-care, hands down.
This kit is fantastic! I'm an active guy who spends a lot of time on his feet - this has really helped to soothe and soften them. It's become part of my daily routine now.
This pack has made my rough heels smooth as silk. Highly recommended!
this stuff is legit y’all! i’ve been using this pack for a month now and my feet are thanking me. they feel so smooth and soft like baby’s skin. it's easy to use just follow the tips provided which are super straightforward. no more hiding my feet in socks all the time 🧦🚫 every night before bed I treat myself to a mini foot spa at home, feels heavenly 😇 if you’re looking for something that really works and gives results then look no further.
Loving the soothing effect on my tired soles.
i never thought that taking care of your feet could be this enjoyable until i tried this pack - super calming experience and leaves your skin feeling baby-smooth!
Really well organized and beginner-friendly. I liked that everything is broken down into daily and weekly steps so it’s easy to build a routine. My feet look noticeably less dry already. The only small downside is that it’s a digital PDF, so I had to print parts of it to keep in my bathroom — totally manageable, just something to note if you prefer physical books.
best investment for self-care rituals 👍
this stuff is magic 😍 turned my rough calloused feet into baby-soft skin in just a couple of weeks.
no more rough edges, just smooth sailing.
so happy with these results! didn't expect such an improvement in texture and comfort from one little package.
no more rough skin, hello baby soft feet 😍 love this ritual kit!
i love how easy these products are to use with no mess at all. i've noticed real improvements in the texture of my skin - super smooth!
this pack is a foot savior 🙌
I can tell you one thing: if you're into self-care rituals like me, then do not overlook your feet! With this kit, mine have become as smooth as silk.
I'm obsessed with keeping my feet looking good for sandal season👡 This ritual pack does exactly that while also making them feel incredibly soft and cared for.