SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone with sensitive skin, I've found this pack to be incredibly soothing. It's really helped reduce redness and irritation! 🙌
This changed everything for my irritated skin
I didn’t expect a digital bundle to feel this personal, but wow. The step-by-step structure helped me finally understand what my skin actually needs instead of guessing. My redness has noticeably reduced in just a couple of weeks, and I feel more confident about my routine.
Gentle, clear, effective.
I’ve spent years trying to piece together advice from blogs, dermatology videos, and random social posts, but nothing ever felt cohesive. This digital routine completely changed that for me. It connects the dots in a way that finally makes sense. I especially appreciate how it explains the reasoning behind each step, so I’m not just blindly following instructions. Over time, I’ve noticed fewer flare-ups, less visible redness, and a smoother overall texture. My skin feels more resilient and less reactive to weather changes or stress. It’s not just a routine—it’s a mindset shift toward gentler, smarter care.
I’ve tried countless routines over the years, and most left my skin more reactive than before. What I loved here is how thoughtfully everything is organized. The guides explain why certain steps matter, not just what to apply. The checklists make it easy to stay consistent, and consistency is where I’ve always struggled. My dry patches are softer, and flare-ups are less frequent. It feels like I finally have a plan instead of random products on a shelf.
Total relief. 🌿✨
I appreciate how calming the tone of the material is. It doesn’t overwhelm you with complicated jargon. Instead, it walks you through manageable adjustments that genuinely make a difference. My skin feels less tight by the end of the day, and I’m not constantly battling irritation anymore.
Exactly what sensitive skin needs
I was skeptical at first because I’ve downloaded skincare guides before that felt generic. This one is different. It addresses dryness and sensitivity with practical, easy-to-follow routines that fit into real life. I especially love the morning and evening breakdowns. They’re realistic, not 15-step marathons. After a month, my skin looks calmer and more balanced.
Simple. Smart. Soothing.
The organization alone deserves praise. Everything is categorized in a way that makes it incredibly easy to follow. I printed a couple of the checklists and keep them in my bathroom. My skin barrier feels stronger, and I don’t wake up with that uncomfortable tightness anymore.
I love how comprehensive it is - guides, eBooks, checklists... everything you need for a calming skincare routine.
A lifesaver for reactive skin.
At first I thought I “knew” skincare, but this helped me unlearn habits that were secretly making my dryness worse. The educational aspect is powerful. It explains triggers, recovery phases, and maintenance in a way that finally clicked for me. My flare-ups have shortened dramatically.
Calm skin era unlocked.
I love how adaptable the routines are. Some days my skin needs minimal care, other days it needs extra soothing, and the guides cover both without making it confusing. It feels like having a skincare mentor available 24/7. My complexion looks smoother and far less blotchy.
Truly transformative
I’ve struggled with dry, sensitive skin for years, especially during seasonal changes. What stands out here is the focus on barrier repair and gentle consistency. The weekly structure keeps me grounded. I’m no longer jumping between trends. My skin feels comforted, not stressed. The redness around my cheeks has softened noticeably, and makeup applies better too.
Finally, something that understands sensitivity
The checklists are surprisingly motivating. I didn’t think ticking boxes would matter, but it keeps me consistent. The routines are realistic and not overwhelming. My skin feels more hydrated throughout the day, and I’m not constantly reaching for extra cream.
So impressed 😍🌸
This bundle has been my saviour during the harsh winter months. My dry skin feels so much better now!
I appreciate the educational depth. It doesn’t just tell you what to do; it explains the reasoning behind each recommendation. Understanding the “why” has made me more mindful. My skin texture feels smoother, and those stubborn dry patches are fading.
A gentle reset for my routine.