SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clarity is unmatched. Each step flows logically into the next, and nothing feels excessive. I noticed improvements in comfort within the first week. My skin feels balanced, and I no longer dread washing my face.
so simple yet effective! i'm noticing less redness and more smoothness in my skin. definitely recommend 👍
Best decision for my skin this year
The tone of the content is supportive rather than preachy, which I really value. It acknowledges that sensitive skin can be unpredictable. The troubleshooting sections are incredibly helpful. Since following the routine, my irritation episodes are milder and less frequent.
The daily care advice in this pack has improved my skin health tremendously. Can't thank enough!
Hydration heaven
I used to think dryness was something I just had to tolerate. This guide proved otherwise. The layering techniques and timing suggestions made a big difference. My skin feels plump, calm, and more resilient than it has in years.
Absolutely brilliant resource
What surprised me most was how comprehensive yet approachable everything is. There are sections for flare days, maintenance days, and even travel adjustments. It feels thoughtfully crafted. My redness has visibly decreased, and my skin feels soothed instead of reactive.
It’s like having a personal skincare coach at your fingertips – super useful stuff here.
Calm, balanced, glowing.
I love the practical structure. It doesn’t assume you have unlimited time. The routines are flexible, and that flexibility makes them sustainable. My skin barrier feels healthier, and I’ve had fewer random irritation spikes.
Worth every second
The bundle feels cohesive and carefully planned. Each eBook connects seamlessly with the next, creating a full picture of sensitive skin care. I now understand my triggers better and have a strategy for managing them. The dryness around my nose and chin has improved dramatically.
What stands out most is how thoughtfully everything is structured. The progression from repair to maintenance is incredibly well explained, and I never felt overwhelmed while reading through it. Instead of pushing complicated 12-step rituals, it focuses on calm consistency. I’ve struggled with dry patches around my cheeks and forehead for years, and after sticking with the guidance here, those areas look noticeably healthier. My skin feels comfortable throughout the day, which is something I haven’t been able to say in a long time. It genuinely feels like this was created by someone who understands reactive skin on a deep level.
Softness restored ✨
Finding good products for sensitive skin can be tough but these routines are just perfect.
This is the first time I’ve felt truly in control of my skincare journey. The educational explanations are clear without being overwhelming. I feel empowered instead of confused. My skin looks calmer and more even-toned.
Gentle guidance that works.
I’ve spent so much money on products, but what I really needed was knowledge. This resource provided exactly that. It helped me simplify and refine my routine. The results speak for themselves—less redness, more comfort, and a healthy glow.
Surprisingly thorough
i was skeptical at first but oh boy was i wrong...my face hasn't felt this calm in years 😊
My skin used to react to everything. After following the structured routine for several weeks, I’ve noticed far fewer flare-ups. The pacing recommendations helped me avoid overdoing it. My skin finally feels stable.
Pure comfort for dry skin.
The troubleshooting section alone is worth it. It walks you through what to adjust when your skin feels tight, flaky, or inflamed. I feel less anxious about sudden reactions because I have a plan.