SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I appreciate how the guides focus on soothing rather than chasing trends. There’s a sense of calm practicality throughout. My skin feels nourished and much less reactive.
Short and sweet: it works.
I was honestly surprised by how comprehensive this bundle is. From daily structure to long-term barrier support strategies, it covers everything in a way that feels reassuring rather than intimidating. I particularly love the troubleshooting sections that explain what to adjust when irritation pops up unexpectedly. Instead of panicking and switching products constantly, I now have a clear plan. My skin feels calmer, more hydrated, and far less unpredictable. The dryness around my nose has improved significantly, and even during colder days, my face doesn’t feel tight or uncomfortable anymore. It’s a steady, noticeable improvement.
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Confidence booster
My skin used to sting after cleansing. Now it feels comfortable and balanced. The layering advice and timing tips made a huge difference.
This changed everything for my irritated skin.
A must for sensitivity.
This resource feels like it was designed with real-life struggles in mind. It’s empathetic, structured, and practical. My dryness has improved significantly, and I feel less frustrated overall.
The clarity in these guides is something I didn’t realize I needed so badly. I used to think more products meant better results, but this approach focuses on strengthening and soothing instead of overwhelming the skin. That shift alone has been transformative. The structured morning and evening breakdowns are realistic and sustainable. After following the recommendations for several weeks, my complexion looks more even, and the constant sensitivity I used to experience has eased. I feel more confident stepping outside without worrying about sudden redness or irritation. It’s such a relief to finally feel in control of my routine.
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Instant favorite.
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Balanced and brilliant.
The step-by-step system gave me clarity I didn’t know I was missing. My routine is now intentional instead of random. The improvement in comfort is undeniable.
Relief at last 🌿
I love how adaptable it is. Whether my skin is extra dry or just mildly irritated, there’s guidance for both. That flexibility keeps me consistent.
So thoughtful and detailed.
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Calm skin, happy me.
No more trial and error with skincare products that don’t work – these routines are a lifesaver!
This bundle provided the roadmap I desperately needed. The educational insights helped me stop over-exfoliating and overloading my routine. My skin feels soothed and more resilient than ever.
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The checklists are practical and motivating. My skin feels more hydrated and less reactive.
Gentle transformation