SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌷💫🌟
The bundle is surprisingly thorough. It covers everything from basics to nuanced styling tips. I’ve recommended it to friends who also want clarity in their wardrobes.
Totally worth it
This collection stands out because it feels curated with care. The explanations are concise yet meaningful, and the examples are relatable. I feel more confident mixing colors now.
I was impressed by how intuitive the layout is. Even complex concepts are presented in a digestible way. The comparisons between flattering and less flattering shades are especially eye-opening. I’ve gained a sharper eye for detail and a better understanding of balance. It feels like unlocking a new level of personal style awareness.
So helpful and uplifting
The guides have a lovely balance of structure and creativity. I didn’t feel boxed in; instead, I felt guided toward better choices. The clarity it provides is refreshing.
A thoughtful, beautifully organized set that feels both practical and inspiring. I appreciate how it goes beyond surface-level advice and dives into the reasoning behind each recommendation. It’s the kind of resource you’ll revisit often.
Incredible clarity
I never realized how much undertones matter until now. This guide explains it in a way that’s easy to grasp and immediately useful.
🌼🌞✨
It’s rare to find a resource that feels both educational and motivating. I walked away with actionable insights and a renewed excitement about my wardrobe.
So detailed yet approachable
I appreciate the attention to subtle differences in shades. That nuance makes a huge impact in real life. It’s helped me shop more intentionally and avoid impulse buys.
The depth of this bundle truly impressed me. It doesn’t just skim the surface; it thoughtfully explores how color interacts with skin tone, hair, and overall contrast. The examples are realistic and easy to visualize, which makes applying the concepts simple. I found myself revisiting certain sections just to absorb more detail. The advice feels encouraging rather than critical, which creates a positive learning experience. It’s the perfect blend of creativity and logic, and it has transformed how I think about style from the ground up.
So refreshing
The way it connects theory with everyday outfit planning is brilliant. I’ve already noticed a difference in how cohesive my wardrobe feels.
Practical and inspiring.
This made color analysis feel accessible instead of intimidating. The breakdown of tones and combinations is easy to follow and surprisingly fun to implement.
I’ve gained so much confidence from this bundle. Before, I second-guessed my clothing choices constantly. Now, I understand which shades naturally enhance my features and which ones dull them. The side-by-side comparisons are incredibly useful, especially when shopping online. I also love the sections dedicated to accessories and makeup coordination. Everything works together harmoniously, and the guidance feels holistic rather than fragmented. It’s a comprehensive tool that encourages experimentation while still offering structure. I feel more polished and intentional every day.
Absolutely love this.
The visuals are gorgeous and make everything easier to understand. It’s clear that a lot of thought went into the presentation.
Insightful and practical
The guidance feels modern and wearable. I can apply it to casual outfits just as easily as dressier looks.
🌞🌸💖