SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i've never felt so prepared and organized before a trip.
This is the best winter travel advice I’ve come across. I was able to plan my trip to Norway in no time and didn’t have to worry about whether I’d packed enough warm gear. The checklist was perfect!
Cold weather trips simplified 🙌
Love it! So helpful!
What an amazing guide!
Just got back from a trip to Iceland. This packing system was a lifesaver, kept me warm and cozy while chasing the Northern Lights. No more guesswork or forgetting essentials.
I have to admit, I was a little unsure about this, but it made my trip to Canada so much easier. Packing was a breeze and the destination suggestions led me to hidden gems that I would have missed otherwise.
My favorite part is how flexible it makes travel - whether it's summer or winter, city or countryside, all bases are covered.
Explored new snowy destinations thanks to their recommendations. Great for adventurous spirits like me 😊
I love how this guide completely changed the way I pack for winter! I used to always forget something important, but now, thanks to the comprehensive checklist, I can be sure I’m ready for anything. And the destinations list? Perfect for planning my next cold-weather adventure! ❄️
useful content
😊
Preparedness level: 100%! Forgot nothing thanks to the checklists and tips. Comfortable travels in freezing temperatures now possible.
💯💯
Finally, a travel guide that covers it all! The packing list was detailed and practical, kept me warm in Iceland. Plus the Northern Lights tips were so helpful.👍
First time using this guide for a winter trip, and I’m hooked! It made packing so much easier. I didn’t forget anything and was so comfortable the whole time. Plus, the travel destinations advice led me to an amazing spot I’d never have found otherwise. ✈️
can't recommend enough!
Outstanding!
This is hands down the most useful packing guide I’ve found. I love how it’s not just a list, it’s got expert advice and travel tips that saved me time. The cold-weather tips made my trip to the Alps so much more enjoyable.
unforgettable northern lights viewing thanks to this guide!
The packing guide is great. Could use more activity recommendations.
I can't believe how much time I saved planning for my trip to Finland. The packing list was so organized and thorough. No more stress about freezing during winter hikes. I feel like I’m ready for anything!
I’ve used this for two winter trips now and can’t imagine going on another without it. The guide makes everything from packing to planning feel effortless. If you’re traveling to cold places, this is essential!
Traveling in winter used to be a nightmare for me, but this guide totally changed that! I learned how to smartly pack my carry-on without leaving behind any essentials. Two weeks' worth of stuff in one bag? Yes please!
The best part about this digital resource? Peace of mind knowing you're fully prepared for any weather. Used it recently during my solo expedition in Alaska, wouldn't have survived without it!