SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this toolkit! As a first-time pet owner, I was feeling overwhelmed by the idea of adopting a pet. There’s so much to consider, and I wasn’t sure where to start. But this guide made everything so much easier! It breaks down the entire process step by step, offering expert advice on choosing the right pet, preparing your home, and even the small but important details that make a big difference in the adoption process. The "Paws, Pause & Think" checklist was really useful. It helped me take a step back and evaluate what I truly needed to do before bringing a pet into my home. It was a simple but effective way to make sure I was prepared for every stage of the adoption process. I also loved the section on choosing between a dog and a cat – I was initially unsure, but the guide made it clear which would be the best fit for my lifestyle. The expert insights were invaluable. The advice on how to handle my pet once they arrived helped me feel confident in my decision. I especially appreciated the beginner-friendly approach – everything was broken down in such a way that it never felt overwhelming. Thanks to this toolkit, I feel fully prepared to take on the responsibility of pet ownership. I highly recommend this to anyone considering adoption, especially first-time pet parents. It’s thorough, easy to follow, and full of useful tips! 🐾
Clear, concise and very informative!
The pet adoption process was so overwhelming, but this toolkit simplified everything. It helped me feel more confident about my decision and gave me practical tips for taking care of my new pet. 🐾
never knew how much goes into adopting until I got this bundle. now I feel prepared!
💡💖
They're full of practical advice that has helped me feel confident about adopting my new furry friend 😺
The product is fantastic for beginners, especially the step-by-step approach. I appreciated the expert advice and practical tips. However, some sections could be a bit more in-depth, especially for more experienced pet owners. It’s a bit basic in some areas. Despite that, it's a great toolkit for first-timers.
Boosted my confidence instantly!
This set is amazing!
Great bundle! I love that it’s broken into manageable steps. I never would have thought of half the things the checklist brought up before adopting. Now my new kitten has a perfect home. 😺
If you’re considering adopting a pet soon, do yourself a favor: get this toolkit! It’s worth every penny 💰
Empowering and practical!
Couldn’t be happier with my purchase!
If you’re nervous about adopting a pet, this toolkit is exactly what you need. It helped me feel informed and empowered. My new dog is adjusting wonderfully to her new home! 🐕
Exactly what I needed! 💖
If you’re even remotely considering adopting a pet, get this bundle. It covers everything and helped me feel completely prepared. My new dog is so happy in his new home! 🐶
The toolkits in this bundle were super comprehensive and user-friendly making our transition into fur-parents smooth sailing 🐾
So glad I bought this!
This toolkit is just what I needed. It's taken all the stress out of pet adoption for me, couldn't be happier!
🙌
It’s not just about choosing a pet, it’s about making sure your lifestyle fits. This guide helped me realize that not every pet is right for every person, and I’m glad I made the right choice for me. 🐾
💯💥
The expert insights were SO helpful! I learned what to expect when adopting and was able to set realistic expectations for my new pet. This made the whole process so much easier! 🙏
The step-by-step instructions in this kit have made adopting my first puppy such a joyous journey 🐶
My first time adopting a pet was a breeze thanks to this toolkit. I knew exactly what to expect, and it made me feel so much more confident about bringing a new animal into my home. 💕