SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The crate training guide is an absolute gem! With practical advice provided, it made the whole process less daunting than expected. My little one now has his safe space where he feels secure while learning positive habits.
Love the comprehensive resources in this toolkit, made my puppy training journey so much easier!
This toolkit is perfect for busy dog owners like me. Being able to download it instantly and refer back whenever needed is really handy. Plus, it's packed full of useful tips that have helped make training more enjoyable for both me and my pup!
This bundle is perfect for all dog parents out there! Whether you're a first-timer like me or an experienced one, it offers valuable tips that make training easier. I saw progress in real time which was really rewarding.
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Overall, this toolkit has truly exceeded my expectations as an owner looking for effective ways to train his puppy. Don’t wait another minute - start building a well-trained happy pooch today just like I did!
Not enough focus on socialization outside the home.
Minimal discussion about distractions during outdoor training.
The eBook on managing shared spaces was eye-opening for me. It helped create harmony at home between our new furry member and the rest of the family. Now everyone feels comfortable and happy!
As a first-time dog parent, the comprehensive resources provided in this bundle were invaluable. Each guide covered different aspects of training thoroughly which helped me feel confident in tackling the process head-on.
This is not just another collection of eBooks but rather an all-inclusive training experience designed to help your puppy succeed with you by their side. Each piece of advice offered seemed like it was written just for us!
Just got a new pup and this toolkit has been my go-to! It's filled with comprehensive resources that cover everything from basic to advanced training techniques. The instructions are easy to follow, making the whole process enjoyable for both me and my little buddy
The part about managing shared spaces? Brilliant! After reading through it, I've made some changes around the house and now both my puppy and older dog seem more relaxed. It's amazing what small adjustments can do.
As someone experienced in raising dogs, I still found loads of valuable tips which made training easier and more enjoyable - not only for me but also my pup!
the digital downloads are easy to follow. saw progress with my pup in no time
A printable daily routine template would be helpful.
This isn't just for newbies like me—it’s also great for seasoned dog owners looking for fresh tips or tricks. It's made training not only easier but more enjoyable as well.
The eBooks in this bundle are great resources for anyone looking to train their puppy effectively. They're comprehensive yet simple enough even for beginners like me who didn't know where to start.
I've always struggled with puppy training, but this toolkit has changed everything for me! The guides are easy to follow and full of practical advice. I could see my little pup learning faster and better each day, it's been a joy watching her progress.
the step-by-step instructions have taken away any confusion or frustration that i used to feel around puppy training—everything now feels straightforward
the step-by-step toolkit really simplified training my puppy. loved the easy-to-follow instructions!
I've seen real progress in my puppy's behavior thanks to this toolkit.
Crate training was something I dreaded before but not anymore thanks to this toolkit. The guide made it so simple to understand how it promotes positive habits while providing security for my pup.
I've been struggling with managing shared spaces for my pup and this bundle came as a blessing. The eBook on shared spaces ensured that both my family and our newest member felt comfortable at home. It even helped me create a harmonious environment during playtime!
Crate training guide was super helpful, now my pup enjoys his crate time.