SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love that it's not just one thing - you get a detailed guide, practical checklist AND an eBook! All in one download too, saves so much time.
Love the step-by-step instructions, very helpful!
Just started using this bundle and I'm already impressed! The guide is simple yet detailed, making stock buying less intimidating for a beginner like me.
I'm new to investing and the beginner-friendly guide helped me understand stock buying without any confusion. Great resource!
Perfect for beginners, so simple!
I appreciate how each resource in this bundle guides you at your own pace - no rush, no pressure. Perfect for beginners starting their investment journey 😊
Got me started on stocks 😊
The guide and checklist are nice. It’s easy to follow, but I was hoping for more detailed advice. Still, a solid starting point.
This is a great resource for anyone just starting out with investing. The guide is incredibly easy to follow, and I didn’t feel confused or lost during any of the steps. I really liked how each section was broken down clearly and simply. The checklist is a great tool to help you stay organized, making the entire process less overwhelming. The eBook was informative, though I wish it had more tips on how to assess stocks before purchasing. Still, I feel much more confident about buying stocks now, thanks to this bundle.
This 3-in-1 package is a lifesaver! It explains every step of buying stocks in easy-to-understand terms. I feel much more confident now.
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checklist is really handy
Bought stocks with confidence because of these materials. Thumbs up!
Love the simple language, no jargon!
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Finally a beginner-friendly stock buying guide that's actually helpful.
Made my first stock purchase easy.
Who knew buying stocks could be made so simple? This resource cuts through the noise and offers clear guidance - exactly what a newbie needs!
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