SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic solution for relaxed evenings at home
This dinner bundle made my evenings so much smoother. I love how easy everything feels from start to finish. It creates a comforting atmosphere without extra effort. Perfect for winding down after busy days
The convenience of this product cannot be overstated. Dinner time is now our favorite part of the day!
It’s such a relief to have something that makes hosting or even just eating at home feel special without requiring hours of preparation. I felt more present and connected during dinner, which is priceless. If you’re someone who values comfort and simplicity, this is a fantastic addition to your home. I can honestly say it’s brought more warmth and ease into our evenings
Exceptional
never thought I’d find a solution for stress-free dinners but here we are - completely satisfied
💖🍲✨
I absolutely love how this 3-in-1 dinner solution simplifies everything. I’ve tried many meal-related kits before, but this one stands out because it’s not just about food—it’s about the entire experience. From start to finish, it helps create a peaceful environment where you can unwind. What surprised me most was how much time it saved me without sacrificing the cozy feeling I crave in the evenings. Instead of rushing around the kitchen, I actually had time to sit down and enjoy the process. It felt like a mini retreat at home
I’m genuinely impressed with how simple this makes dinner time. No more scrambling or stress. It helps create a warm, relaxed vibe that makes meals more enjoyable
I've always been someone who loves to cook, but the stress of planning and preparing meals every night was taking a toll on me. I decided to give this 3-in-1 dinner pack a try and it's been nothing short of amazing. The variety is impressive, there's something for everyone in my family. Evenings have become so much more relaxed now that I don't have to worry about what's for dinner anymore.
Dinner time used to feel chaotic in our house, but this bundle changed that completely. It creates structure without feeling rigid, and that balance is exactly what we needed. Everything is well thought out, making it incredibly easy to use
I appreciate how effortless this makes hosting or everyday meals
🌟🍷✨
The atmosphere it helps build is warm and inviting. Even the smallest details feel intentional. Instead of stressing over preparation, I was able to focus on enjoying the company around the table. That shift alone makes it worth it
This bundle has transformed our dinners completely. No more rushing or unnecessary stress. Everything feels coordinated and easy to manage
Absolutely adore this dinner pack - it takes all the guesswork out of cooking and leaves you with delicious results 😋
I’ve already gifted one to a friend who loves hosting low-key gatherings, and she adores it too. It’s thoughtful, convenient, and genuinely enhances the entire dinner experience
Such a brilliant idea for busy weeknights
I’ve found myself looking forward to evenings again. There’s something comforting about knowing dinner can be this simple and pleasant. It feels like a little luxury that doesn’t require extra effort. Friends who’ve visited during one of our cozy nights immediately asked about it. That’s always a good sign!
If you value calm, connection, and simplicity, this bundle delivers beautifully
Inviting
This 3-in-1 bundle has made my evenings so much more relaxed. No more worrying about what to cook every night.
The entire experience feels smooth and well thought out.
Outstanding
What a delightful surprise this turned out to be! I purchased it hoping to simplify dinner prep, but it ended up doing so much more. It sets the tone for the entire evening and makes everything feel intentional and relaxed