SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Satisfying
The convenience factor is outstanding. No scrambling, no last-minute stress—just a smooth transition from busy day to peaceful night. It genuinely feels like someone thought through all the little details that typically cause frustration
🌟🕯️😊
This pack has been an absolute blessing in my life. The meals are easy to prepare and taste fantastic!
It’s perfect for anyone who wants an easy way to make evenings feel special without complicated planning. I’m thrilled with this purchase and plan to keep it as a staple in our home routine
Dinner feels less like a chore and more like a relaxing ritual
When you live alone like me, cooking can feel like such an effort sometimes – especially after coming home from work late or when you just want to relax over the weekend without worrying about grocery shopping or doing dishes afterwards. That’s where this bundle comes in handy; not only does it offer delicious meals that are quick and easy to prepare but also adds some excitement back into dinnertime as each dish brings its own unique flavor profile.
I’ve always wanted weeknights to feel calmer, and this bundle absolutely delivered. The design is both practical and inviting, which is a rare combination. It takes away the mental load of organizing dinner and replaces it with ease
Fantastic
From the moment I tried this bundle, I could tell it was designed with comfort in mind. It transforms an ordinary meal into a cozy ritual. I didn’t realize how much I needed that shift until I experienced it
The atmosphere it helps create is inviting and peaceful
Everything feels cohesive and purposeful. Instead of juggling multiple items, you have a seamless setup that makes sense from start to finish. It’s almost like having a dinner assistant that quietly handles the details.😊🍲💫
Absolutely love how simple this makes everything
Everything about this feels thoughtful and user-friendly. It streamlines dinner time without sacrificing comfort. I love how it encourages slowing down and savoring the moment. It’s practical yet warm, which is exactly what I was looking for
We’ve used it for quiet evenings as well as casual get-togethers, and it works beautifully in both settings. It creates a comforting atmosphere without trying too hard. I also appreciate how durable and well-made everything feels
💛✨🍽️
Everything works together so smoothly. It saves time, reduces stress, and elevates the overall vibe of the evening. Even cleanup felt more manageable because the process was so organized
This dinner bundle has become one of my favorite home purchases this year. It makes evenings feel intentional and cozy without requiring extra energy. After hectic workdays, that’s exactly what I need. The ease of use is incredible. There’s no learning curve—everything flows naturally. It creates a welcoming environment that makes sitting down to eat feel meaningful again
Superb
The convenience is incredible, and it genuinely reduces stress
It’s especially great for anyone who struggles with dinner-time overwhelm. Instead of feeling rushed, I felt calm and in control. The atmosphere it creates encourages connection and conversation, which I deeply value
This bundle has helped me reclaim my evenings
Comforting
From start to finish, this makes dinner prep simple and enjoyable. I no longer dread the evening rush. Instead, I look forward to a calm, cozy atmosphere. It’s reliable, easy, and beautifully designed. A great investment for anyone who loves relaxed nights in.