SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Okay resource, lacks depth.
This bundle clearly comes from a place of experience and understanding about kids’ social development. I liked the balance between emotional growth and practical tips. My only small critique is that I sometimes wanted quicker summaries at the end of chapters to reinforce key points.
This bundle is really helpful, the kids are learning so much about social!
Every parent needs to get this toolkit - it truly makes a difference in how you approach your child's social development. Don’t wait, get yours now!
one thing i found particularly helpful were the step-by-step instructions that made it easy for me to guide my kid through various social scenarios confidently
Strong advice, but formatting feels a little plain.
As parents we often struggle with helping our children build strong bonds with their peers but thanks to this toolkit I feel more confident now! It offers step-by-step instructions which have been incredibly helpful in supporting my child's emotional well-being and growth socially. Moreover, its focus on both offline and online friendships sets it apart from other resources available out there!
This toolkit has been an amazing resource for helping my child build strong friendships, both online and in-person. I've found it to be incredibly helpful and practical.
It’s not just about academics, it’s also about friendships – that's what I've learned from this bundle. It has made my parenting journey so much more balanced.
Helped my child make more friends at school.
If you want your kids to thrive socially in today's digital world, this is definitely the tool you need. So useful!
Insightful, but slightly overwhelming.
great guide for parents, it covers both in-person and online relationships
The advice is thoughtful and balanced, but I needed to reread certain sections to fully grasp the concepts.
the toolkit's advice on friendships is top-notch and really helped my child
the digital bundle is super easy to use
i've seen such an improvement in my child since we started using these guides. their confidence has skyrocketed, especially online!
Informative, but too general.
the strategies provided in this bundle are proven to work, which gave me peace of mind knowing i'm doing what's best for my child's social growth.
since using this toolkit, my kiddo's been making friends left and right. it's a great resource for teaching them how to be social stars.
Awesome
The interactive digital formats make learning fun for both me and my kid. We're seeing improvements already!
The strategies offered are proven to work, which gives me confidence that I'm doing the right thing for my kid’s friendship development.
worthwhile
it feels good knowing that I'm giving my kids the tools they need to thrive socially in today's digital age. thank you for creating this amazing resource!