SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must say, this bundle was worth every penny spent! For someone like me who often felt lost amidst ever-changing fashion trends, these resources came as a breath of fresh air. They helped put things into perspective by focusing on individuality rather than blindly following trends. The quizzes were engaging and insightful; they encouraged introspection about personal preferences instead of imposing external standards. As for the checklists - well, let's just say getting dressed each morning has become less stressful since I started using them! And all these being digital? Just icing on the cake – instant access whenever needed without any clutter around 🙌.
the quizzes are fun, informative and the checklists keep me organized. love it! 😍
Fashion-forward doesn't even begin to describe this bundle. It’s enlightening and empowering, truly a style revolution.
The personality test was spot on for me - I feel more confident than ever in expressing myself through fashion now! These digital guides have been incredibly beneficial 🙌
i've always struggled with finding my own style but this digital guide has been an absolute lifesaver. it's helped me understand what works for me and what doesn't - no more fashion faux pas for me!
who needs a personal stylist when you've got these digital guides? The quizzes are fun, insightful and surprisingly accurate. The checklists keep me on track too - no more impulse buys that don't suit me!
Never thought I'd find such joy in discovering my style personality! The checklists keep everything organized while the quizzes make the process fun and intriguing. An absolute must-have for all fashion enthusiasts out there!
This bundle really clarified my personal style and gave me a roadmap for shopping. I admit I got a bit overwhelmed trying to do everything at once, so pacing it out might help. Once I did, it was super helpful!
This product is truly enlightening! I am now armed with knowledge about my unique style personality that has transformed how I approach shopping and dressing up every day. A must-have tool for everyone wanting to express themselves confidently through their attire.
Finding your unique style has never been easier thanks to this fabulous bundle! From engaging quizzes to practical checklists, it’s everything one needs for an ultimate wardrobe makeover. A definite must-have for all fashion enthusiasts.
i'm really impressed with this discovery bundle it's made me rethink how i dress myself the digital fashion guides are super helpful and the personality test is spot on 🎯 didn't know i could feel this confident about what i wear 😊
This digital guide has been a revelation to me! The checklists make shopping easier than ever before and now every piece of clothing I buy makes sense in my wardrobe. This is the perfect tool for any fashion enthusiast out there!
i'm loving this digital guide, it helped me discover my unique style personality and i'm feeling so confident now!
no more second guessing what i wear anymore 😊 this bundle guided me towards understanding my own style better than any magazine or blog post ever did it's easy-to-use interactive and incredibly accurate 💯
never knew understanding personal style could be this easy, the checklists are super helpful.
“this bundle has transformed how i view fashion, it’s like having a personal stylist in your pocket. the quizzes and checklists are fun and insightful.” 🌟👗
no more fashion faux pas for me thanks to this amazing guide it's helped me understand what works best for my personality quizzes are fun too 😊.
never thought i'd be the kind of person who'd need a guide for fashion but boy was i wrong. this digital pack has been super helpful in figuring out what works best for me and boosting my confidence big time 🙌 no regrets!
Wow... just wow 😍 This bundle is everything you need to boost your confidence in choosing outfits that truly reflect who you are. Absolutely worth the investment!
This digital fashion guide is top-notch! The checklists are so handy, the quizzes engaging, and the results spot-on. My wardrobe has never looked better!
never thought i'd find something like this online but wow was i wrong...the quizzes have given me such clarity about what works best for my body type, lifestyle, etc., plus it’s all digital too which means easy access anytime anywhere 🙌
“Wow, what an incredible tool this has been for refining my wardrobe! The personality test was spot-on, making style decisions so much easier now.” 👍💼
This product is like having your own personal stylist. It's helped me understand my style personality better than ever before. The digital guides are easy to follow, and the quizzes add an element of fun while learning about fashion.
This product is a real eye-opener! After taking the style personality test, I feel more confident in choosing outfits that truly reflect who I am. 😊💕
This is such an amazing tool for anyone trying to enhance their personal style. The quizzes are fun and insightful, while the checklists keep you on track. Since using it, I've felt so much more empowered when choosing outfits.