SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Game changer for my wardrobe
I love how organized everything is. Each section builds naturally on the previous one, so you’re never confused about what to do next. It feels comprehensive without being overwhelming, and I genuinely learned things I hadn’t seen in other style resources.
Incredible resource.
The level of detail here is impressive. It doesn’t just throw a color list at you—it explains undertones, intensity, contrast, and even how lighting can affect perception. I found the makeup and accessory recommendations especially useful. It feels like having a personal stylist guiding you through every decision. I’ve already recommended it to two friends because it genuinely changed how I view my closet.
I’ve tried figuring out my palette on my own for years and always felt unsure. This guide finally gave me clarity. The visuals are easy to understand and the descriptions are spot on. I love how practical it feels—nothing theoretical or vague, just actionable advice.
this product has been a revelation!! it's helped me find the perfect colors that compliment my complexion perfectly 😊
From the moment I opened the files, I could tell a lot of thought went into this. The layout is clean and professional, and the content is incredibly thorough. I appreciated how it addresses common mistakes and myths about seasonal coloring. It doesn’t oversimplify, but it also doesn’t overwhelm. It strikes that perfect balance. I walked away feeling empowered instead of confused, which is rare when it comes to style advice.
Just wow
I wasn’t expecting to enjoy reading it this much. The tone is friendly but informative, and it feels like someone is walking you through everything step by step. I appreciate that it doesn’t shame past choices—just gently redirects you toward better ones.
I adore how comprehensive this bundle is. It covers clothing, makeup, accessories, and even subtle details like metal finishes and print choices. It feels like a full masterclass in one place.
Five stars, easily.
Total confidence boost.
The Summer Color Analysis Bundle is a treasure trove of information! Each guide is meticulously detailed yet easy-to-understand, providing practical advice on how to choose the best colors for your unique complexion. The bundle has not only made dressing up fun again but also boosted my confidence immensely as I now know which hues flatter me the most. It's like having a personal stylist at your disposal 24/7! Highly recommended for anyone looking to elevate their style game.
This helped me understand why I always gravitated toward certain shades and avoided others. The science behind the recommendations makes so much sense, and it’s explained in a way that’s accessible without being dumbed down. I’ve already decluttered half my closet and feel lighter for it.
Stunning results already.
I’ve purchased other style guides before, but this one stands out because it’s actually usable. The color combinations and outfit examples are practical, not just runway-inspired fantasy. I feel like I finally have a roadmap when getting dressed.
Surprisingly transformative
I feel so much more aligned with my personal style now. Instead of chasing trends, I’m focusing on shades that genuinely flatter me. It’s refreshing to feel confident in my choices.
Brilliantly structured.
At first I thought I already knew my palette, but this showed me I had been slightly off. The nuance here is incredible—soft vs. cool vs. muted distinctions are explained clearly and thoughtfully. I appreciate the depth and clarity throughout.
Closet clarity achieved
This bundle is beautifully designed and thoughtfully written. I love how it explains not just what works, but why it works. That deeper understanding makes all the difference.
The amount of value packed into this is honestly impressive. Each section feels purposeful and well researched. I particularly liked the comparison charts—they made subtle differences easy to see.
I didn’t expect such a detailed deep dive, but I’m so glad it’s thorough. It covers everything from daily wear to special occasions, and even touches on hair color considerations. It feels holistic and well-rounded.
Helpful beyond words.