SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Truly worth the investment!
If you want luscious locks, get these guides! They've transformed my thinning strands into thick tresses.
I’m honestly shocked by how much this bundle has improved my hair. For years, I struggled with slow hair growth and weak strands, but after following the guides, I can see a major difference. The step-by-step instructions were so easy to follow, and the checklists helped me stay organized and consistent. Within the first couple of weeks, I noticed that my hair felt much stronger and healthier. It started growing faster, and I even saw some new growth along my hairline, which has always been a weak area for me.
I’ve always been skeptical of hair growth guides, but I’m so glad I gave this one a shot! The difference in my hair after following these guides is unbelievable. My hair is growing faster, it feels stronger, and it looks shinier than ever before. I loved how the program isn’t just focused on products or supplements; it covers everything from diet to stress management. The checklists made it easy to stay on track, and I felt confident knowing I was doing everything right.
This has truly been a game-changer for my hair. I’ve always had long hair, but it was thin, lifeless, and wouldn’t grow past a certain point. After following the guides and using the tips for a few weeks, I’ve noticed a significant difference. My hair has been growing faster, it feels stronger, and it looks shinier and fuller. I particularly love how the bundle isn’t just focused on products – the dietary and lifestyle advice has been incredibly helpful in improving the overall health of my hair
These 4-in-1 guides are incredible...I'm seeing new growth already!
Love how these checklists keep me on track with my hair care routine. Seeing the progress is amazing!
I've been using this for a few weeks now and already seeing results, my hair feels thicker and stronger 💪
I was skeptical at first but boy am I glad I tried it out - what an improvement in texture and strength!
So happy I found this!
I never imagined my hair could grow this fast. The results speak for themselves!
This guide changed my hair care routine forever! I'm seeing some real progress already. 👏
My hairstylist was surprised by how fast my hair grew after using these checklists
I’ve tried countless hair growth products over the years, and nothing compares to the results I’ve seen with this bundle! The digital guides are so informative, and the checklists keep me on track every day. I love how practical everything is – it's not just a bunch of vague tips, it’s real, actionable advice. After just a few weeks of following the suggestions, I noticed my hair feeling much stronger and looking shinier. I even started seeing some new growth around my temples, which was always a trouble spot for me. What really stands out is how easy it is to incorporate into my routine – it doesn’t feel like a chore at all. I’ve gotten so many compliments on my hair since I started this journey, and I’m excited to see even more improvements.💫✨
Just got my hands on this digital pack and wow! My hair feels so much stronger already. The guides are easy to follow, and they've really made a difference.
Incredible
Wow, these products really work! After using them for 2 months, my thinning hair looks fuller than ever before!
Finally, a product that works! The step-by-step guide helped me understand exactly what my hair needed.