SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the toolkit's bedtime stories and lullabies are a hit with my toddler, so soothing!
This toolkit is a real blessing. It's helped us establish a consistent bedtime routine for our toddler and eliminated the nightly struggles we used to face.
wow! the guides transformed our tumultuous bedtimes into peaceful ones
a real help in establishing healthy sleep habits, wish I found this sooner
Using stories and lullabies from the toolkit has created such a soothing atmosphere at bedtime. Our little one now looks forward to sleep time instead of resisting it!
stories and lullabies have never been easier to use at bedtime
This isn't just another resource; it combines multiple approaches making it unique and highly effective
One thing that really stands out about this toolkit is how comprehensive it is - from lullabies and stories to practical advice on establishing routines...it covers everything! But what impressed me most was how quickly it worked: within just days of starting the program, my toddler was sleeping better than ever before. Plus being digital means I can access it anywhere anytime which has been super convenient when traveling or staying away from home.
Dreamtime Magic: The Ultimate Guide to Toddler Bedtime Bliss was an absolute gem! The comforting rituals suggested here have added ease to our evenings.
Great bedtime structure, though some advice felt familiar.
We found immense value in the step-by-step evening routine guide. It's been instrumental in preparing our toddler for peaceful nights of sleep.
wish i found this sooner
I'm enjoying these early-to-bed evenings thanks to this product!
What stood out about this toolkit is how comprehensive it is - from creating a calming bedtime atmosphere with stories and lullabies to promoting healthy sleep habits through positive environment creation. My favorite part? The Early-to-Bed Toddler Checklist for Happier Evenings - simple yet effective in ensuring stress-free bedtimes.
💎
i've found blissful bedtimes for my toddler using these tried-and-true rituals.
a calming routine is easy with the step-by-step guide, evenings have never been so peaceful.
the checklist makes evenings stress-free, very helpful.
better sleep means happier child during the day. thank you sweet dreams toolkit!
Recommend
no more sleepless nights thanks to the practical tips in this bundle.
simplified the process of getting my child to bed. no more stress-filled nights.
a must-have for toddler tantrums
tantrum tamer is a godsend
The beauty of this toolkit is its versatility! Whether you have a stubborn sleeper or just need some fresh ideas to make bedtime more peaceful, there's something here for everyone. The tips on creating a positive sleep environment were particularly helpful for us - we saw improvements almost immediately once we started implementing them. And as an added bonus, I'm finding myself with extra time in the evenings now that my child goes to bed easily and sleeps soundly all night.