SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
impressive
this toolkit has eliminated our bedtime struggles. it’s made everything simple and straightforward.
this bundle has calmed our evenings, no more bedtime battles here!
This product promotes healthy sleep habits. What's not to like?
this product really works! better restful nights for both me and my kiddo.
Whether you're a new parent or have been in the game for a while, this toolkit is beneficial. It's made our bedtimes easier and more enjoyable
stories and lullabies guide? it's like magic dust for my little one's dreams
this toolkit is worth its weight in gold. it’s helped us establish healthy sleep habits..
Helpful bundle overall, checklist could be more detailed.
the toolkit's bedtime stories are a hit with my little one - sleep comes easy now!
✨
Hats off for making all the materials digital - easy access anytime, anywhere makes this even more convenient than I thought it would be
I was skeptical at first but after using this toolkit, my toddler now sleeps peacefully every night. The guide 'Helping Your Toddler Sleep Peacefully Every Night' offered practical techniques that actually worked! This has not only improved my child's sleep pattern but also given me peaceful evenings to relax.
Great meltdown strategies, just a bit wordy at times.
a comprehensive bundle of resources that actually works! goodnight restless nights 👋🏼
my toddler settles down easily now and sleeps peacefully all night long - such an improvement
All parents should try this - it works wonders for my little one's sleep pattern!
The step-by-step evening routine guide has been a great help.
The Sweet Dreams Toolkit brought much-needed structure to our evenings. I like how everything is broken down into manageable steps and checklists. Some sections felt slightly repetitive, and I had to adapt certain suggestions to fit our family’s schedule, but overall it’s a practical and supportive resource.
this checklist keeps us on track for stress-free early-to-bed evenings. what a relief!
this works
If peaceful nights with your toddler sound like a distant dream, give this toolkit a try! Discover how easy and enjoyable bedtime can be.
best toolkit for toddler bedtime, no more struggles!
I've been using this toolkit for a while now, and it's made a significant difference in our bedtime routine. My toddler used to resist going to bed every night, but with the help of these guides and checklists, we've established a calming routine that she actually looks forward to. The lullabies and stories included are perfect for winding down after an active day. It's such a relief knowing I can get my little one settled without any fuss or drama.
Surprisingly helpful, slightly repetitive.