SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We’ve tried several bedtime resources before, but this one stands out for how comprehensive it feels. The guides walk you through everything from setting the mood with stories to building healthy sleep habits. It’s straightforward and easy to follow. I did wish for a bit more personalization advice for strong-willed toddlers, since not every tip worked for us immediately. Still, after a couple of weeks, we saw real improvements in how quickly our son settled.
it’s all digital so i can access it anytime, anywhere - super convenient!
wish I had found this sooner. It has made bedtime so much easier
toddler bedtime bliss isn't just a promise, it's what you get with this toolkit
with this toolkit, bedtime struggles are history! we're enjoying calm nights at last
my kiddo looks forward to dreamtime magic every night! no more fussing about going to bed..
The practical tips provided in Helping Your Toddler Sleep Peacefully Every Night guide were incredibly useful. We've seen significant improvements in our child's sleep patterns since implementing them.
my kid sleeps better now and I get to relax too :)
i've seen such an improvement in my toddler’s sleep since using the checklist
this toolkit has made our nights peaceful again
transformative
The lullaby and storytelling ideas are sweet and thoughtful. Still, I was hoping for more practical scripts or sample routines to follow word-for-word. It’s helpful overall, just not as detailed as I imagined.
a complete approach to a restful toddler sleep routine
Worthwhile
What a fantastic resource this toolkit has been for our household! The digital downloads have made bedtime an enjoyable experience, rather than the usual struggle. My toddler now looks forward to the calming stories and lullabies, which we've incorporated into our nightly routine. Plus, with everything being online, I can access it anytime from my phone or tablet - super convenient!
a must-have for peaceful evenings. toddler sleeps soundly and i get some quiet time too
i'm amazed at how much better our evenings have become since using these resources.
i appreciate the practical tips in this bundle
No more dreaded bedtimes! With these resources, we've been able to create a routine that both we and our toddler enjoy immensely
i've noticed such an improvement in my child's mood since they started sleeping better 🌟
i appreciate the digital format - super convenient and always accessible wherever we go
I liked the idea of having everything bundled together, and the checklist definitely kept me more organized at night. However, a lot of the guidance feels like common parenting advice. It’s not bad by any means, just not as transformative as I hoped for our strong-willed toddler.
the toolkit's bedtime stories and lullabies are so soothing, my little one sleeps like a baby!
toddler bedtime bliss? sign me up!
This resource gave me a clearer understanding of how to build a calming bedtime routine, and I do appreciate the emphasis on consistency. However, several sections felt repetitive, and I was expecting more unique techniques beyond standard advice. It works well as a beginner’s guide, but parents who have already researched toddler sleep might find it a bit basic. Helpful, just not as comprehensive as I anticipated.