SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I downloaded this hoping for a few decor tips, but it turned into a full mindset shift about hosting. The structured checklists gave me clarity, and the focus on sparking conversation made my dinner feel intentional instead of routine. My friends lingered for hours. I’ve never felt more confident welcoming people into my home
Made hosting feel meaningful
Used this toolkit for our family holiday dinner and everyone loved how cozy and festive everything felt. Definitely recommend if you love creating memorable experiences.
The holiday table guide completely changed how I prepared this year. Instead of stressing over decorations, I focused on creating warmth and flow. The evening felt relaxed and meaningful. Even the quieter guests joined in conversations naturally. That alone makes this worth five stars
perfect for any gathering 😊
These resources go beyond just pretty decorations; they help spark connection amongst guests which makes every gathering more enjoyable!
I appreciate how this focuses on connection rather than just appearance. The guides are clear, realistic, and adaptable for different occasions. I’ve used them for both a birthday dinner and a holiday gathering, and each felt uniquely warm. Hosting now feels like creating an experience instead of just serving a meal
This bundle has made planning for gatherings so much easier. The drink station checklist alone is worth it - sets the tone for fun conversations right off the bat.
Guests noticed the difference immediately
I love how adaptable everything is. I’ve used the same resources for a formal dinner and a casual tea afternoon. Both felt cohesive and inviting in completely different ways. The drink station checklist especially helped set the tone before anyone even sat down. So thoughtfully put together
Practical
I'm new to hosting so these guides have been invaluable in helping me set up perfect settings that invite conversation, whether it's a casual tea or formal dinner.
cozy, inviting atmosphere!
The table decoration guide is a lifesaver for someone like me who loves hosting but isn't great at setting the scene. Now I can create warm inviting spaces with ease.
honestly didn’t expect digital downloads to impact my hosting this much. but wow. the room felt warmer, the table felt balanced, and people stayed talking for hours. that’s all i wanted. ⭐⭐⭐⭐⭐
Just got this toolkit and wow, it's so helpful! The checklists are super easy to follow. Can't wait to host my next dinner party!
What a find! This toolkit has made my dinner parties so much more enjoyable. The checklists are super easy to follow and have really helped me create the perfect atmosphere for meaningful conversations. Love it!
Loving this digital download! It’s printable which means I always have my resources handy when I need them. Hosting has never been easier 😊
Makes hosting so much easier.
If you're looking to make your tables a hub of cozy conversations then look no further, these guides are designed exactly for that purpose!
Used it for our holiday dinner, conversations flowed easily. Great resource!
This is such a unique concept, setting up tables that actually spark conversation! I've tried the cozy tea table setup for family gatherings and everyone loved it. It's not just about decoration, but creating an experience.
Love the easy checklists! Made setting up for my tea party a breeze.
I'm absolutely in love with this toolkit! Used it for my holiday dinner party and all of my guests were impressed with how warm and inviting everything felt. The centerpiece checklist was especially helpful.
Hosting has always been stressful for me until I found these guides. They're straightforward and make setting up so much easier - even fun! My friends can't stop talking about our last get-together thanks to the welcoming drink station guide 😊