SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit has made difficult conversations easier while empowering teenagers towards financial independence – something all parents would appreciate 🎉
I've noticed my teenager becoming more independent since we started using these resources. They're now more confident when making decisions, both financially and personally.
great toolkit for teaching teens about money, really appreciated the actionable advice
Decent structure, but lacks cultural or family diversity.
talks about money with teens made easier, no more awkwardness or confusion!
A valuable investment in your child’s future - financially savvy teens today mean responsible adults tomorrow!
✨
Commendable
this bundle encourages independence in teens, setting them up for future success
This bundle has been a great tool in teaching my teen about money. The awkwardness was gone and we had meaningful conversations.
I found the guide on supporting decision-making really helpful. My teen now makes informed choices confidently!
The time-saving aspect of these ready-to-use resources cannot be overstated! As a busy parent, having structured guides at my fingertips has brought confidence to our discussions around money matters and independence. Seeing my teen grow into an informed decision-maker makes every moment spent with these eBooks worth it.
this bundle made money talks with my teen easier
Talking about allowances, savings, budgets used to be tough – but not anymore after getting these digital downloads
I liked the tone, though some advice leaned more toward mindset than concrete financial techniques.
recommend
makes difficult conversations easy. i can see my teen becoming financially independent already
The holistic approach taken by this toolkit is seriously impressive! It addresses both financial literacy and personal growth like no other resource does
this bundle has provided me with practical checklists that make teaching my teen about money management simple and effective. i'm grateful for such a resourceful tool!
The checklists are simple and actionable - they really do make things easier.
The strategies were helpful, but I hoped for more advanced budgeting topics for teens already earning part-time income.
as an educator, i appreciate how comprehensive yet straightforward this kit is. whether you're discussing allowances or guiding your teen through life-changing decisions, this bundle provides thoughtful guidance every step of the way. plus, no awkwardness when talking about money matters anymore!
great toolkit for raising financially savvy teens
Readable, though not very interactive or engaging.
this isn't just parenting tips, it's a resource designed for parents wanting their teens to thrive.