SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a holistic approach addressing both financial literacy and personal growth - it's fantastic!
The resources are simple to use, very practical, and saved me time when discussing finances with my teenager.
My teenager used to shy away from talks about money but not anymore! This bundle makes such conversations easy and effective.
Amazing toolkit for empowering teens financially!
got this for my teen, really helped with their money talks
The bundle helped me rethink how I approach allowance and responsibility. However, I found that some sections moved quickly over complex topics like long-term savings and goal planning, leaving me wanting a bit more depth in those areas.
saves time with ready-to-use resources. conversations with my teen are now structured and confident.
No more confusion when talking to the kids about savings and budgeting.
🤩
Useful content, though pacing felt uneven in places.
My favorite part? This bundle doesn’t offer generic tips—it’s specifically designed for parents who want their teenagers to thrive financially and personally
I appreciated the encouragement to let teens make their own decisions, even mistakes. Still, I felt the content occasionally assumed a very cooperative teen, which isn’t always realistic in my household.
the toolkit has been a great help in teaching my teen about financial responsibility. it's helped us have open and honest conversations about money without any awkwardness.
practical checklists were a big help
Saw substantial progress in our child’s understanding of personal finance after using this.
This bundle has been a great help in teaching my teen about financial responsibility. The guides are practical and easy to follow, making money talks less awkward.
👌
i appreciate the real-world application focus of these eBooks!
the advice is actionable, practical and easy-to-follow
The decision-making framework was thoughtful and practical, especially for everyday choices. My only hesitation is that some advice felt geared toward middle teens, not necessarily 17- or 18-year-olds preparing for major financial responsibilities. It’s helpful, but I had to adapt parts of it for my older teen’s stage.
my teen now understands budgeting thanks to this toolkit - incredible results!
Getting this toolkit is one of the best decisions I've made for my child's future. It helped them understand financial responsibility at a young age.
An ultimate toolkit making difficult conversations around money easy. Worth every penny!
Solid advice, somewhat basic.
I can't stress enough how much time these ready-to-use resources have saved me while trying to educate my teenager on financial matters