SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle made money talks with my teen so much easier.
the section on supporting your teen's decision-making has been particularly beneficial in our household. we're seeing progress every day
ebooks in the bundle are comprehensive and insightful.
This isn't your average parenting guide; it focuses on real-world application which makes difficult conversations easier while empowering teens towards financial independence
Raising Independent Teens has practical strategies that work.
👍👏
I’ve noticed an increase in confidence when my teenager talks about finances after using these guides - what a win!
The benefits of this bundle are immense! It’s helped set up my teen for success in adulthood – couldn’t ask for more ❤️
actionable checklists have been a godsend in teaching my kid about money management.
We were struggling with talking about money matters but this toolkit has changed that completely. It’s straightforward yet thoughtful!
helped me guide my teen's journey towards financial independence, so grateful!
Ever since we downloaded this toolkit, my teenager is showing interest in managing their own finances and even started planning their budget.
this bundle is a must-have for parents looking to navigate the tricky waters of raising teens. it's packed with practical advice, easy-to-follow guides, and ready-to-use resources that make teaching money management and decision-making a breeze. i found the checklists particularly useful - they're simple but effective, providing structure to our conversations about money.
Got this for our 16-year-old. He's learning how to budget and save, thanks to the clear advice in these eBooks.
saves time with ready-to-use resources that bring structure to our financial discussions
this isn't just generic parenting tips but real-world application that works!
Talking to teens about money can be tough but not with this toolkit. No more confusion or misunderstandings
If you’re wondering how best support your teenager as they make life-changing decisions then look no further: This kit provides all the answers!
i found the guide on talking to teens about money incredibly useful. it was straightforward, easy to follow, and really took the confusion out of the process.
helped my teen make informed decisions both financially and personally, very useful resource
I've seen noticeable growth in my teenager's ability to make sound decisions since using this kit.
bought it out of curiosity, ended up being a fantastic investment for my family.
One thing I really appreciate about this bundle is its comprehensive approach. It doesn't just focus on financial literacy but also personal growth. My son seems more confident in making decisions since we started using these resources, both financially and personally. This gives me peace of mind knowing he's developing skills that will serve him well into adulthood.
I've seen real growth in my teen's independence thanks to this bundle.
No more awkward conversations about money, thank you!