SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Effective.
we were struggling with teenage sleep issues before finding this toolkit. now we have actionable advice that works!
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The digital habits section was very helpful! More restful nights for us all 🌟
Satisfactory
Specific steps provided have greatly improved my child's overall health and well-being.
This toolkit helped me understand my teen’s sleep cycle better, though a few points repeated ideas I already knew.
The comprehensive guide provided by the toolkit made understanding teenage sleeping patterns much easier
The section on screen time was enlightening. We now understand its impact on sleep better, and have implemented some of the suggested solutions - they work!
As a parent, I found the guide to talking to teens about stress particularly helpful. No more eye rolls during our conversations - just open and honest communication.
Very useful bundle, though some sections felt brief.
If you're struggling with getting your teenager to bed or dealing with their excessive screen time, check out these digital downloads. They've been invaluable for us!
This bundle is a treasure trove of practical advice for parents struggling with their teen's sleep issues. It provides actionable steps that are easy to understand and implement, which is a breath of fresh air compared to other resources I've tried. The guide on understanding teenage sleep patterns was particularly enlightening, giving me the knowledge I needed to help my child establish healthier routines. Plus, the toolkit isn't just about sleep - it also helps you tackle stress management and screen time balance, both important factors in promoting better rest.
this product offers specific steps that have improved not only my teen’s sleep quality but their overall wellbeing too
this toolkit has been a great help for my family. it's helped us understand our teen's sleep patterns and how to manage them effectively.
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this bundle gave me peace of mind knowing that I'm supporting my teenager’s health in an effective way
We're seeing improvements in our home since using this toolkit – less tension around bedtime, fewer late-night phone scrolling sessions, more peaceful mornings…
I've noticed an improvement in my child's overall wellbeing since we started using this toolkit.
We’ve seen an improvement in managing excessive screen time thanks to the expert tips provided by the kit
I've found the tips on balancing screen time particularly useful. they're practical and easy to implement, making a noticeable difference in our daily routine.
The specific steps offered by this bundle guided me through improving my kid’s overall health and their quality of sleep too.
Helpful
I've been struggling with my teen's sleep issues for quite some time now. This toolkit has provided me with a wealth of knowledge on how to manage these effectively. The guide, Sleep Like a Teen Whisperer, is especially insightful and offers practical tips that have made our nights much more peaceful. It's not just about getting them to bed earlier - it’s about understanding their unique sleep patterns and adjusting accordingly.
The advice on managing screen time has made a huge difference in our home.