SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I felt at ease knowing that i could finally support my child’s health holistically after implementing these tools
A unique holistic approach to dealing with sleep, stress and screen time issues.
As a parent, one of the biggest challenges I've faced is helping my teen deal with sleep issues. This toolkit has been an absolute blessing! The guide on understanding teenage sleep patterns was eye-opening. It's not just about getting them to bed early, but also about managing their overall well-being and stress levels. Now I have actionable advice that's easy to implement and it's making a real difference.
I found the section on talking to teens about stress incredibly useful. Before this toolkit, conversations around stress felt like walking on eggshells - now they're open and productive discussions that build trust between us. Also appreciated were the tips on managing screen time effectively without causing friction or rebellion from your teen side – no small feat! This comprehensive approach makes it stand out as an invaluable resource for any parent navigating these challenging years.
The peace of mind this toolkit gives you is priceless knowing that you're supporting your teen's health holistically. It doesn't offer vague suggestions but specific strategies tailored for teenagers' unique needs during this crucial phase of growth and development. From helping them understand how screen time impacts their sleep quality to fostering open communication about stress levels - it covers everything! If you're feeling overwhelmed by your teenager's sleeping problems or related issues like excessive screen use or high-stress levels, then give this toolkit a try!
Great guidance, but I wanted more real-life scenarios.
Wow, this toolkit really helped my teen sleep better and manage stress.
Tackling teenage sleep problems has never been easier, thanks to this resourceful bundle.
We got actionable steps on handling teenage sleep issues - great resource!
Impressive.
wow
This resource stands out because of its unique approach towards handling teenage sleeping problems as well as stress management and controlling screen time – all factors contributing greatly towards betterment of overall health
Solid advice, needs examples.
This product really gets it right when it comes to dealing with teenage sleep problems! Practical, actionable steps make implementing changes easy and effective.
The expert tips on balancing screen time are spot-on! They've helped us set boundaries without making it feel like punishment.
After using this toolkit my teen is less stressed and sleeps better. I am really happy with the results
This toolkit is a boon for parents. It's packed with practical advice on managing teen sleep issues and promoting healthier routines. A must-have resource!
The guide on talking to teens about stress was insightful and very practical.
I appreciated the screen time strategies, but I wish there were more age-specific examples for older teens.
Informative
Let's talk screen time - it can be such a battle right? But this toolkit showed me how to approach it in a healthier way. Balancing screen time isn't about being strict or controlling but promoting healthy digital habits instead. Since implementing these tips, my teen’s sleeping pattern has improved significantly and so has their mood during the day.
One thing I really appreciate is the focus on communication in this bundle. Talking to Your Teen About Stress Without the Eye Rolls has changed the way I approach stress-related conversations with my teenager. Instead of meeting resistance when discussing these important topics, we're having open and productive discussions which has brought us closer together as well.
a very useful tool for parents dealing with teenagers who have trouble sleeping. i found the tips on balancing screen time particularly helpful.
The section on screen time management was an eye-opener! Now, we have better digital habits at home which has improved not only sleep but overall well-being too.
This bundle has been an invaluable resource for me. It's helped us establish healthier routines and improve my teenager’s overall well-being.