SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
since using this bundle, I feel like I'm supporting my teen's health in a more holistic way. it covers everything from sleep issues to stress management and digital habits.
The comprehensive guide on understanding teenage sleep patterns has been enlightening. We're managing them more effectively now, thanks to these insights!
I've seen a huge improvement in my teen's sleep patterns since we started using this bundle. The tips are easy to follow and really effective.
I found the strategies on how to talk about stress with your teen really practical. No more eye rolls in our house! It's fostered openness and trust between us.
As a parent of a 15-year-old, I found this toolkit reassuring and practical. The communication tips actually reduced some of the usual eye-rolling. I do think the screen time guide could include more concrete daily schedules or scripts, but the framework itself is solid and easy to apply once you personalize it.
The part of this bundle that really stood out for me was the section on talking to your teen about stress without causing any eye rolls. It provided practical strategies that fostered openness and trust between us, something we were struggling with before. And guess what? Less stress means better sleep for everyone in the house!
I feel so much peace knowing I'm supporting my teen’s health effectively.
useful
What sets this bundle apart is its holistic approach. It addresses not just sleep but also stress and digital habits, which all contribute to better rest at night.
Helpful, practical, slightly repetitive.
the guide on talking about stress with teens is really insightful. we've had more open conversations since reading it, which I'm really grateful for.
The advice given here is clear, relatable, easy to implement whether you’re a first-time parent or an experienced one like myself
What I liked most was the holistic approach — it didn’t just blame phones or stress alone. It helped me see the bigger picture. Some parts felt a bit generalized, and I would have loved a few case studies, but the advice is grounded and realistic.
An amazing resource! My kid now understands the impact of screen time on their sleep
I was struggling with how to talk about stress with my teenager. This toolkit gave me the strategies I needed to foster open conversations without resistance or eye rolls!
The Parent's Guide to Healthy Screen Time for Teens was another standout resource for me. In today's digital age, managing screen time can be a nightmare but this guide provides effective strategies that actually work! My teen now understands the impact excessive screen use can have on her sleep quality and overall health - all thanks to this toolkit! Overall, it’s an excellent resource that supports holistic health in teens.
Wish I had found this earlier. The guide on teenage sleep patterns is enlightening 🌙
This 3-in-1 bundle offers solutions that work! My teen's screen time is now balanced.
This toolkit has been a great find for me and my teen. The guide to understanding teenage sleep patterns is so comprehensive, it's helped us manage bedtime effectively.
What sets this toolkit apart is its holistic approach. It doesn't just tackle sleep issues but also provides strategies for managing stress and screen time which are all linked to better sleep.
This toolkit is a godsend for parents of teens struggling with sleep issues.
My teenager is less stressed out at night after using these tips.
As a parent, I've found this toolkit to be incredibly helpful in addressing my teen's sleep issues. The guide provides practical advice and solutions that have made a real difference.
I liked how the bundle connected stress, screen time, and sleep in a logical way. A few parts felt slightly wordy, and I had to reread sections to pull out key steps, but overall it was thoughtful and actionable.
This bundle is super practical. It has taught me how to talk about stress with my teenager.