SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No regrets on downloading it!
Whether you're a first-time cat owner or seasoned pro like myself, there's something here for everyone who wants their pet as playful as possible without leaving the comforts of home.Apart from giving us endless ideas on how to keep our fur baby engaged (which he absolutely loves!), we’ve also learnt exactly how much exercise he needs thanks to the insightful eBook included in this bundle.If anyone out there thinks they don’t need help keeping their indoor cat active, think again. This bundle is a treasure trove of resources that will have your kitty bouncing off the walls (in a good way!) in no time.
ever since i started using this bundle, my cat's been having a blast. it's easy to use and the ideas are fun and practical. we've incorporated playtime into our daily routine now and i can see how much happier and healthier she is
this checklist has been a great help, now i know exactly how to keep my kitty entertained indoors.
This digital download bundle is amazing for improving your feline friend’s health. Noticed a positive change in mine already!
Easy to use, my cat's daily routine has transformed into an adventure!
The structure is nice and it’s easy to read on a tablet, but the content feels more introductory than I expected. While it reinforces good habits for indoor cats, it doesn’t go very far beyond general advice. Some added case studies or examples would improve it significantly.
I never thought an eBook could make such difference in my cat’s health but here we are! He seems healthier and definitely happier since we started using these guides.
i love how easy to use these resources are! just download, print or access them on any device - super simple yet so effective. can see an improvement in my cat’s activity levels already
Bought it for fresh play ideas and wasn't disappointed at all. My furry buddy loves our new routines.
this ebook bundle offers more than just playtime ideas - it's about creating an enriching environment for your fur baby. The expert insights have helped me understand what kind of fun is best for cats like mine.
Wow, the ebook in this bundle really opened my eyes. I've learned so much about what kind of fun is best for my feline friend!
Got this digital download bundle recently and wow - it's amazing! My cat has never been so active before. The checklists ensure that our home is filled with all the right activities to engage him which has improved his overall well-being.
This isn't just another generic guide with boring play ideas but a comprehensive resource designed specifically for indoor cats. You'll never run out of activities with this one.
since downloading these materials, i feel like I've become an expert at keeping my cat active indoors. every pet owner should get their hands on them!
since downloading this digital resource pack, i've noticed a significant change in my cat's behavior. she seems more playful and energetic throughout the day which makes me happy as well 🥰
My cat loves it, wanted more advanced ideas.
Last but not least: customer service was top-notch 👏 Answered all questions promptly without hesitation 😊 So satisfied with the overall experience 🌟
satisfying
As a first-time indoor cat owner, I found this bundle reassuring and easy to navigate. The printable checklist is especially helpful for tracking daily play. I do think a few ideas require materials not everyone has at home, but with small adjustments, most activities are simple and effective.
I've seen improvements in my cat's health after using these resources. They're now more energetic than before which brings so much joy into our home!
i love that there are no generic advice here - everything feels tailored specifically for indoor cats like mine. we've never had more variety in our play sessions before, thanks to these guides.
ok
Just downloaded this bundle, it's super easy to use and my kitty loves the new play ideas!
The difference in my cat since using these tools is incredible! Much happier and healthier now :)