SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm impressed with how practical these guides are. Playtime has become a breeze now.
👍👍👍
i'm always looking for new ways to keep my kitty entertained indoors so when i found out about these resources... let's just say they're purrfect!
Love this bundle! My cat's never been so active and happy. 🐱💕
The eBook insights are top-notch - really helped me understand my kitty better.
Love this digital bundle! It's so easy to use and my cat is more active than ever.
Bought this bundle out of curiosity and I must say it exceeded expectations. My cat seems happier and healthier since we started using these resources.
If there's one thing I've struggled with as a pet owner, it's finding new ways to keep my indoor kitty entertained. This bundle solved that problem for me with its creative suggestions that were both practical and fun.
The eBook offered great insights on keeping cats entertained indoors.
This is a must-have for all cat owners out there! The ideas are practical and fun, making playtime exciting for both me and my feline friend. Definitely worth it!
I was skeptical at first but after trying out some of the activities in these ebooks, I'm convinced! Not only is my cat more active now but he also seems happier and healthier. Worth every penny.
i've been struggling with keeping my indoor cat entertained but this bundle has made a huge difference! the eBook is packed with professional advice that really works. i'm seeing a happier and healthier kitty already.
Just downloaded this bundle and I'm loving it! It's super easy to use, just print the guides or access them on any device. My cat has been more active and playful ever since.
No more boring days for my cat with this amazing bundle 🎉
I was skeptical about an ebook for cats but boy was I wrong! The insights in this bundle have helped me understand what kind of fun is best for my feline friend. It’s not just generic advice, it’s tailored content specifically designed for indoor cats.
This bundle works fine as a beginner-friendly guide to indoor cat enrichment. The checklists are practical and straightforward, and the tone is encouraging. However, I felt the ideas were somewhat predictable and occasionally repetitive between sections. If you’re already familiar with enrichment basics, you may not find many surprises here. It’s useful, but I wouldn’t call it comprehensive for long-term stimulation planning.
Practical and fun, these guides have made playtime a breeze.
Ever since I got this cat enrichment bundle, my feline friend has been having the time of his life. The ideas are so easy to use and implement, it's like a breeze. My kitty is more active now and seems happier too!
The practicality of this bundle cannot be overstated: not only does it offer creative solutions to keep your indoor cats occupied but also promotes their physical health by encouraging regular exercise.
This bundle gave me structure where I previously just improvised playtime. I love how the indoor enrichment checklist breaks things down into manageable activities. A couple of suggestions felt a bit basic, especially if you already spend a lot of time engaging your cat, but it’s still a solid resource. Since using it, my cat seems less restless in the evenings and more balanced overall.
Recommend
The eBook in the bundle is an absolute gem. So much expert advice on keeping cats entertained indoors - all from professionals who know their stuff!
This isn't your average pet resource; these guides make playtime exciting while being easy enough to incorporate into everyday routines. Plus, you get access from any device – simple yet effective!
what a delight this bundle has been for my indoor cat! the ideas are not only fun but practical and easy to implement. i've noticed a significant improvement in her overall health and happiness after using these resources.
if you want your pet to be as playful as possible then look no further - this bundle provides everything you need to keep them entertained indoors 🐾