SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Saves so much time searching for credible info online – everything you need about pet health in one place!
I never realized how messy my pet's health records were until I got this bundle. It's made keeping track of vaccinations, appointments, and medications so much easier. The checklists are super helpful, and I can access everything digitally. Really great resource for any pet parent! 💪
satisfying
First aid eBook taught me so much about handling emergencies, feel ready for anything with my doggo 🐶
Love how it keeps my pet's health records organized! 👍
I love the convenience of having all the information at my fingertips. Saves time searching for credible pet health info online!
The checklists are great! They really simplify keeping up with your pet’s healthcare routine.
this bundle made understanding vaccines easier than ever before!
I've been a pet owner for years, but it wasn’t until I found this bundle that I realized how much I was missing. The dog vaccine guide helped me ensure my pup was up to date, and the emergency first aid tips gave me a lot more confidence in handling situations. Great bundle!
Love this bundle! It's a lifesaver for keeping track of my pet's health records. No more missed appointments.
The first aid eBook is a lifesaver 🙌
This bundle is a lifesaver for new cat owners.
Love the cat vaccine guide included here! It made things much easier as a first-time cat parent.
A must-have for pet parents.
this bundle is a lifesaver for new cat owners like me 😻
If you're proactive about your furry friends' wellbeing like me, then this resource pack is definitely worth getting!
As a first-time dog owner, I was overwhelmed with trying to keep track of his vaccinations and health. This guide helped me understand which shots were essential and why. The clear instructions and helpful tips made all the difference in keeping him healthy.
First aid knowledge: invaluable!
Love the organized health records! 🐾
This bundle is super convenient and easy to use. The health records guide has been especially useful for organizing my dog's appointments and shots. The only downside is the first aid guide could go into a bit more detail on certain emergencies, but otherwise, it’s a great tool.
worthwhile
Wish I had this when I first got my cat - it makes understanding vaccines easy peasy 😺
Life-saving info in this bundle! 😻
This is an absolute must-have for dog owners, especially the vaccine guide. So informative and easy to understand.
Makes managing pet records a breeze.