SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the AI monitoring guide, it's really helped me understand my pup's anxiety!
Helpful, but some parts are vague
Picked this up on a whim and wow, did not expect such quick results! 🐾
I'm amazed at how much easier it was to manage our dog’s separation anxiety after reading these books. Immediate access was a huge plus too!
We’ve seen such a positive change since using the techniques from this bundle! My pooch seems more relaxed and secure at home 👍
Great bundle! Easy-to-follow checklists made identifying symptoms of anxiety in my dog a breeze.
The practical guide is a lifesaver during our travels.
The step-by-step guide on handling separation anxiety is worth its weight in gold! My home has become much calmer since using these strategies.
A must-have for all dog owners dealing with anxiety issues.
I love how practical these guides are - no complicated jargon or generic advice, just actionable steps that work.
After using these guides, I've noticed such an improvement in my dog's stress levels. Highly recommend for any pet owner dealing with anxiety issues.
The expert advice given here isn't just generic tips but real-world solutions that work wonders on canine anxiety issues👍
Sudden behavior changes in my pup made sense after reading this.
This 4-in-1 pack really stands out from other resources; the expert advice coupled with real-world tips makes managing pet anxiety an achievable task.i
This bundle gave me peace of mind, knowing I can comfort my dog better.
Bought the bundle after noticing some odd behaviors from my pupper and i'm glad i did! Realized he had separation anxiety and now we're working through it together 🐶💕i
The immediate access to digital downloads is fantastic! Started implementing strategies right away and already seeing improvements in my doggo’s mood.
this bundle calmed our rescue's fears 😊
better than expected!
Wish I found these eBooks sooner! Made dealing with pet separation anxiety so much easier. Immediate access is great too!
As someone who’s had dogs for years, I thought I knew it all. But this bundle opened my eyes to new ways of reading my dog’s behavior. The eBooks are packed with useful info that helped me figure out why my dog was anxious, and the AI tools are a great bonus. My pup is way more relaxed now!
The 'Understanding Your Dog’s Anxiety' book was an eye-opener for me. Finally got to understand the triggers of my fur baby's stress.
easy to understand and use.
The immediate access to digital downloads made getting started a breeze! Now I can help my pup right away when she's feeling anxious.
Packed with expert advice and proven techniques - worth every penny!