SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for something like this - a comprehensive guide with actionable tips that doesn't just focus on looking good but also staying cozy! This bundle ticks all those boxes.
Love these guides! Stayed warm and stylish all winter.
The eBooks are very informative, learned a lot about layering clothes effectively!
If you're like me and always find yourself wondering what to wear during winter months then trust me - you need these resources in your life!
I love how practical and actionable the advice in this bundle is. It's helped me understand how to layer effectively without sacrificing style, which has always been a struggle for me during winter months. Now, I feel prepared for any occasion - whether it be a casual outing or formal event.
These guides have truly transformed my approach towards dressing up during winters; they're all about feeling good as well as looking good
This bundle is a godsend for anyone wanting to stay stylish in the winter months. It's packed full of practical advice and easy-to-follow checklists that have helped me overhaul my wardrobe with ease.
This bundle is my go-to for winter fashion advice.
The instant access upon purchase was definitely appreciated! Got started right away on revamping my style :D
Elevated my style game this season, can't recommend enough!
If you're wanting to step up your winter wardrobe game then this is definitely worth checking out! It’s been super helpful in refreshing my look while ensuring I’m dressed appropriately for the cold season.
This digital collection has been a lifesaver for me this winter. It's not just about looking good, it's also about feeling comfortable and warm. The practical advice is easy to follow and the checklists have made organizing my wardrobe so much easier.
Very thankful I downloaded it.
Loving how user-friendly these resources are - especially the checklists which help keep track of what items are must-haves for a chic yet cozy outfit throughout the season.
The tips on layering were a lifesaver during the cold months.
This bundle made winter styling much easier for me. The eBooks are clear and structured, and the checklists keep everything practical. I just wish there were more real-life outfit examples instead of mostly written explanations throughout the guides.
No more choosing between fashion and warmth - with these resources at hand, you can easily achieve both
This is an absolute must-have for anyone looking to stay warm and stylish during the colder months. The practical advice has really helped me maximize my wardrobe by learning how to layer effectively.
What really sets this bundle apart is its focus on both looking good and feeling good during winter. Following the advice inside has not only made me look more put together but also significantly more comfortable during those chilly days out.
Felt so confident at every event thanks to this bundle.
Wasn't sure what to expect when I bought this digital download, but wow...it's so much more than just ebooks and guides. It's like having your own personal stylist who knows exactly how to keep you chic in winter!
These eBooks taught me how to combine pieces effectively.
The instant access feature of these files is fantastic! No waiting around; as soon as you buy, they're yours. Plus, they’re high-quality downloads filled with useful info about winter style trends.
💅
winter used to be such a sartorial challenge until this incredible resource came along: four expertly curated downloads full of practical advice on how to stay both cozy AND fashionable during the colder months (yes please!). whether you're off on casual outings or attending formal events there's something here for every occasion - seriously these guides have covered EVERYTHING! now instead of dreading getting dressed in the morning im excited about all the different looks i can create using their easy-to-follow checklists...who knew winter could be this fun?! 🥶👗💖